Lilly Conferencing Technology Associate in Indianapolis, Indiana
Title Conferencing Technology Associate
State / Province Indiana
Workplace Arrangement Local
Company Overview At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Responsibilities Modern Meeting Space is program within the Digital Workplace Services organization that delivers a new IT-focus approach to the technology used in Conference Rooms and other meeting spaces, where we have taken historically offline Audio-Visual components and bring them online and be centrally managed for faster upgrades and report-ability of issues and usage data.
This DWS Infrastructure position will be an integral role within the Modern Meeting Space program to serve as the infrastructure platform lead. This position will focus on the sustaining the operational management of Modern Meeting Spaces two core platforms: AMX Resource Management Suite and Intel Unite:
RMS Server Support, Lilly's Global RMS infrastructure
Maintain Operational Runtime of the Lilly's RMS servers, including off hours unplanned outages
Patch and Version upgrades with related Testing of the RMS.
Updating of RMS quality, security and operational documentation as needed
Work closely with the developers to manage the SDK version being used
RMS Operational Support
Uploading and maintaining AMX device firmware on Transport Servers
Creating and Maintaining Locations, the related alerts and monitoring to appropriate support teams
Work to integrating alerts into Lilly's Service Now incident management system
Submitting and tracking RMS and device support tickets with AMX
Notifications to appropriate support teams of assets with extended outages
Notifications of RMS planned outages to appropriate support teams
Adding and maintaining Asset Management Database with deployment information
Unite Server Support
Maintain Operational Runtime of the Lilly's Unite servers, including off hours unplanned outages
Patch and Version upgrades with related Testing of Unite.
Updating of Unite quality, security and operational documentation as needed
Unite Hub & Client Support
Patch and Version upgrades with related Testing of the Unite Hub and Unite Client (Windows/Mac/iOS).
Work with the Lilly teams (SCCM) to build upgrade packages for Intel Hub & Client patches/upgrades
Test and Verify Intel Hub with Microsoft updates and other Lilly clients (AV, SCCM, etc)
Test and verify new hardware versions/options
Work with Lilly's EPO to configure and establish vPro support capability for remote support
Updating of Unite quality and operational documentation as needed
2+ years in an Information Technology-related field with focus on A/V and video conferencing technologies.
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Thorough understanding of industry standards and best practices for computer system validation
A combination of experience and knowledge of the following technology categories: Web Servers (IIS, Apache), Operating Systems (Linux, Windows), Load Balancing and High Availability, Database Management Systems (Oracle, SQL Server, Custom Scripts),
Contributing to the Global Conference Support community with knowledge sharing, especially around AMX and Unite
Experience in working in an international and multicultural environment where team members are spread into different countries
Understanding of ITIL processes
Demonstrated learning agility
Demonstrated ability to work on multiple projects.
Demonstrates excellent organizational and time utilization skills.
Strong Analysis/Problem Assessment Skills
Well-developed written and verbal communication skills
Demonstrated Teamwork/Interpersonal Skills self-motivated team players who thrive in a fast-paced, constantly changing environment and love consuming technology
Ability to perform work under limited direction and guidance.
Partners with management on process improvements
Demonstrated ability to effectively communicate, influence and lead both with and without authority, as well as strong interpersonal, leadership and collaboration skills.
Experience in working with one or more service providers
- Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Removal Date 07-Nov-2017