Lilly Global LAN Architect in Indianapolis, Indiana

32206BR

Title Global LAN Architect

City Indianapolis

State / Province Indiana

Country USA

Company Overview At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibilities LAN services are managed by the Global Network Services (GNS) organization within Global Infrastructure Services (GIS). The LAN service scope is global and includes services for wired, wireless and physical connectivity, Domain Name System (DNS), and IP Address management. These services are provided through the managed services agreement with AT&T.

The primary role of the Global LAN Architect is to oversee global service delivery, solution delivery and drive strategic implementations for the LAN services.

Primary Responsibilities

Global Service Delivery

  • Manage service provider performance for LAN services by conducting regular service reviews, auditing service provider performance against SLAs, and escalating performance issues through the defined governance structure.

  • Drive improvements by reviewing service provider's improvement plans to ensure the service improvement plan addresses root cause effectively.

  • Drive cost efficiency into the delivery of global LAN services.

  • Perform capacity and demand planning with service provider - Forecast customer demand for all in-scope and new services.

  • Drive resolution of major LAN service outages by influencing the service provider's recovery and permanent fix plans.

  • Influence the service provider’s disaster recovery plan to ensure it sufficiently addresses Lilly's business continuity for LAN services by reviewing the plan regularly and participating in disaster recovery tests.

  • Meet frequently in regularly-scheduled governance meetings with the service provider.

Global Solution Delivery

  • Influence service provider’s LAN solution designs by reviewing with the business to ensure requirements are met in the most efficient manner.

  • Authoritatively consult on LAN related services and projects.

  • Influence the service provider's proposed solution by performing market research to ensure proposed vendor solution is viable and cost effective

  • Drive resolution of key technical and business issues related to LAN projects

Global LAN Strategy

  • Drive LAN20 Strategy which includes wired, wireless and physical connectivity, Domain Name System (DNS), and IP Address management.

  • Ensure successful transition from LAN7 to LAN20 Architecture.

  • Ensure service provider's proposed solutions meet Lilly's architectural requirements and business needs.

  • Influence the timing of introduction of new LAN capabilities to ensure the right capabilities are being delivered at the right time.

  • Maintain and communicate service roadmaps that describe when key capabilities will be delivered by LAN service providers.

Basic Qualifications

  • Bachelor's Degree

  • Project management experience

  • 3+ years of experience -comprehensive knowledge of LAN services in scope, with specific knowledge of operations and vendor management.

  • Experience of indirect management - managing by influence as opposed to positional authority

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Skills/Preferences

  • Problem determination (experience in root cause analysis) and problem resolution skills

  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes

  • Proven negotiation and influencing skills

  • Strong collaboration and partnering skills

  • Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders

  • Knowledge of business environment, service requirements and culture

  • Process skills; an understanding of process costs, ability to work with supplier to ensure effective operations and agreed upon service levels

  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.

Additional Information

  • Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Removal Date 23-Aug-2017