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Lilly IT - Service Delivery Lead (LillyNow) in Arlington Square, United Kingdom

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Company Overview

Eli Lilly and Company has been dedicated to meeting the health care needs of people in the United States and around the world. We address these needs primarily by developing innovative medicines—investing a higher percentage of our sales in research and development than any other major pharmaceutical company.

The IDS (Information and Digital Solutions) function’s core role and contribution to our company and our patients is “Powering Our Business”. The HR IDS team focuses on providing solutions to our HR business function to support their objective of “unleashing organizational and individual potential to make life better”. The Service Delivery role for LillyNow, sits within the global HR IDS team consisting of 13 members across 4 countries. LillyNow is a custom-built enterprise portal that is pivotal in serving all 35,000 employees with HR; policies and procedures, company news, information and updates. This role is responsible for ensuring IT functional services and projects are delivered with quality, on time, on budget and meet specified business outcomes for several HR business areas, focusing primarily on the LillyNow Intranet Portal. This position will report to the Associate Director, HR-IDS.

  • Manage the release and deployment strategy for enhancements, upgrades and proof of concepts for LillyNow.

  • Ensure supported business areas achieve and realize value from IT investments.

  • Manage system support, continuous improvement and automation opportunities.

  • Provide technical consultation and advice to business partners relating to future software/technology enhancements, technical advancements and future trends.

  • Direct accountability for ensuring Service Management and Solution Delivery milestones and metrics are met for projects in the functional or technology area.

  • Influence IT service providers’ products, services, and technologies used with the functional engagement.

  • Manage technical resources/contractors that support area system solutions, this could include offshore resources. This requires curiosity and exploring to understand the system, architecture and technologies to be able to problem solve and discuss with the service provider on next steps.

  • Manage the demand and capacity management process between the service provider and the functional or technology area. Coordinate preparation of work or change orders.

  • Partner with HR business partners to prioritize enhancements, service and support initiatives for the service provider.

  • Negotiate for and deploy resources to ensure projects are delivered on time and on budget, with appropriate quality.

  • Eliminate project barriers to ensure projects are delivered on time and on budget.

  • Ensure effective communications across business areas, IDS, and service providers.

  • Quality minded and adherence to policy procedures and apply appropriately.

  • Maintain adherence to solution specific plans and procedures for system administration / security.

  • Manage vendor relationships and adherence to deliverables, including support processes.

Minimum Requirements

  • Bachelor’s Degree

  • At least advanced technical experience in delivery of IT solutions

  • Proven success working with Cloud hosted applications (e.g. AWS, Heroku, postgres database)

  • Familiar working in an Agile environment - (Jira/VERA) methodology

  • Experience with enterprise network infrastructure, security, and FTP systems

  • Experience in development of requirements and translation into technical design

  • For US location: Qualified candidate must be authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position

Additional Preferences

  • Experience with Microsoft O365 tools (PowerApps, Forms, Teams Integrations)

  • Experience working in a regulated, GxP environment

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).