Lilly Associate/Senior Associate - Medical Information in Bengaluru, India
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Anticipating customer questions and providing answers at the first customer touchpoint is a key objective for the Global Medical Information organization and all Business Units. Global Medical Information (GMI) plays an integral role in driving medical launch strategy through creation of answers to unsolicited requests from customers (consumers, health care professionals, and payers) and through collection and analysis of customer insights.
The GMI Associate is responsible for implementing and maintaining a global strategy for products that have already launched major indications within pivotal geographic regions. The GMI Associate may also help to deliver a portfolio of global medical information deliverables at product launch. The GMI Associate will continuously strive to improve the customer experience at first customer touchpoint (including call center, digital, and field-based medical support) utilizing existing and emerging technologies to deliver innovative solutions.
Educational/Previous Work History Background:
Bachelor’s Degree in healthcare profession with at least 2 years of industry experience, OR
Bachelor’s Degree in healthcare profession with at least 2 years work experience in designated therapeutic area or similar role, OR
Master’s Degree in a healthcare profession, OR
PhD with work in designated therapeutic area.
Demonstrated mastery of written English and professional verbal skills in English.
Demonstrated project-, time-, and self-management skills.
Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups.
Ability to assimilate and communicate large volumes of medical information in an unbiased manner.
Ability to conduct literature search and review to represent the appropriate threshold of evidence when responding to customers.
Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc)
Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint and templates).
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
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