Lilly IBU MCTO Business Analyst in Bengaluru, India
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Lilly International Business Unit IDS Medical, Commercial Transformation, and Operations Team (MCTO) is accountable for leading the deployment and adoption of Next Generation Customer Engagement/ Multichannel Engagement capabilities into the Lilly International Business Unit affiliates (+120 countries). The MCTO Team defines, plans, and deploys multi-channel, digital, web, mobile, productivity and analytics services and solutions that support the medical and commercial transformation.
The IBU MCTO Business Analyst is a member of the MCTO Team and leads and coordinates the deployment of such capabilities across multiple countries, from project initiation to post go-live.
Understand what the business does, how they work (business processes), which systems they use, which goals they want to achieve and which systems they use to evaluate whether these goals have been achieved
Work with business partners to understand their needs and assess whether there is a standard platform/system that meets these needs or whether they are going into untested/unproven terrain
Explain to business partners what is possible on a given platform
Collaborate with business partners to identify and define high level business requirements, epics, user stories and test cases and effectively communicate them to software vendors, developers, and testers.
Collaborate with internal IDS teams that include architecture, platform owners, subject matter experts and quality to turn high level business requirements into technical requirements, user epics, user stories and designs
Help business partners prepare for system deployment (OCM), assess end user’s training needs, and understand what is needed for good system adoption and identify and promote best practices.
Closely Collaborate with different Project key stakeholders and ensure a smooth deployment and transition to Service Management as part of the solution deployment.
Ensure the project moves through the different stages of the software development lifecycle until the IT asset has been delivered.
Ensure that incident, problem, configuration, and change/release management are all done with alignment and understanding of business need.
Understand which systems support which business processes to connect the dots and build integrations between platforms while discussing with platform owners
Take or support initiatives that increase platform adoption and drive re-use (e.g. templates, standard workflows, standard reports etc.).
Identify opportunities to improve efficiency of current services and drive the implementation of these improvements.
Manage external service provider(s) throughout system development, testing and deployment
Help business requester understand User Experience during design and development of systems
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