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Lilly Infrastructure Server Engineer - Windows in Bengaluru, India

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Windows SME

We’re looking for strong Windows Server infrastructure experience (at least 7 years), along with a broad range ofinfrastructure knowledge and Cloud Technologies. Prior experience engineering and leading OS technology along with new version rollout and golden image development projects is highly desirable. If you have experience being on top ofemerging technology trends and practices (both technically and service delivery focused), we’d like to know about you!

Work on cutting edge technologies (IaaS, Automated deployment, Blue Green and Cloud Computing) and help lead server activities that enable’s Lilly’s purpose of uniting caring with discovery to create medicines that make life better for people around the world. You will be accountable for designing, monitoring, organizing, optimizing, and identifying ways to improve the Windows Ecosystem and assist daily operations for the Server operations team that supports over 12,000 servers! Critical thinking and problem-solving skills are a must and having the ability to think “big picture” to implement positive change is also extremely important.

As one of our Windows Server SME, your role will be

Primary Responsibilities

  • Designing, building, implementing, supporting, and maintaining Systems and Software; both public clouds based and Data centers.

  • Supports Hosting operations in resolving escalated tickets requiring specific technical knowledge

  • Support Vulnerability Remediation and Patch management activities

  • Partner on design and operations of OR, DR, CR data protection activities

  • Providing support and expertise for in-house and third-party applications

  • Analyzing information from our performance tuning, capacity planning and reporting tools

  • Provides Tier 3/4 server troubleshooting and support, including potential after-hours escalation support

  • Identify opportunities to further automate manual processes

Relevant Skills

  • Ability to hold themselves and others accountable to high standards

  • Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability andsound personal judgement

  • Employs Think, Plan, Do, Review critical thinking process for all tasks, large and small

  • Proven analytical and problem-solving skills with information systems

  • Courage to take initiative in unfamiliar or ambiguous circumstances

  • Ability to gain alignment with different business function and represent a common point of view across multiplestakeholders. Must be confident building partnerships with various IDS stakeholders.

  • ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management

  • Excellent verbal and written communication

  • Exceptional customer service orientation

Basic Qualifications

  • Bachelor's Degree in Information Technology or equivalent experience

  • Experience in technologies to include:

  • Windows Server Configuration / Troubleshooting

  • Working knowledge of VM/Linux/Windows fundamentals (file system, structure, commands, scripting)

  • Provides support for server deployments, including monitoring and management.

Manages operating system automation and patching requirements.

  • Working knowledge with Automation Tools like Ansible Tower, Terraform, Morpheus etc.

  • Hands-on experience with scripting languages/configuration management tools : Windows: Ansible, PowerShell, Python

  • Comfortable providing support for remote locations

  • Unix shell programming and performance tuning.

  • Experience with implementing secure NFSv4

  • Experience with WSUS

  • Knowledge in working with Kerberos based AD authentication

  • Ability to follow procedures and provide documentation

  • Understanding of networking protocols

  • Ability to learn and adapt quickly

  • Exceptional customer service orientation

Additional Skills/Preferences

  • Troubleshooting and problem resolution skills

  • Experience with public cloud IaaS (AWS/Azure)

  • Ability to meet or exceed deadlines, prioritize, multi-task and maintain flexibility in a fast- paced, changingenvironment

  • Certifications:

  • Microsoft MCSA Windows Server 2016/2019

  • AWS/Azure certified SysOps Administrator, or Solutions Architect

  • Hands-on experience with automation technologies for CICD (Jenkins, Azure DevOps, AWS Code pipeline)

  • Hands-on experience with configuration management technologies (Chef, Ansible)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!