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Lilly MD IDS – Application Support Lead (EDM) in Bengaluru, India

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Brand Description:

Medicines Development Information and Digital Solutions (MD IDS) serves as a strategic function within Lilly Research Laboratories (LRL) partnering with the Medicines Development Unit (MDU). The MDU focuses on taking potential marketable products from Research through product registration and approval.

MD IDSMD IDS focuses on the MDU business needs of the future, enabling improvements through information and technology solutions. The teams define and influence information and business strategies, craft and develop solutions to achieve the strategic outcomes, and ensure reliable deployment and support of these solutions.

The role of the MD IDS Application Support Lead acts as the primary, knowledgeable individual for a portfolio of applications and/or services. This role leads a variety of resources to tactically maintain their applications within service levels, is proficient in the business processes, technologies, and assists in the management of vendor/user relationships tied to the applications and services. They engage with business partners, vendors, external service providers, and IDS partners to improve and maintain the value and stability of the MD IDS application portfolio.

Key Objectives and Work:

Business Analyst and Technical Integrator

  • Leads internal partners and external suppliers in ensuring that clinical services deliver maximum business value, remain technically relevant, complaint, balanced and efficient.

  • Develops in-depth business knowledge and positive relationships with business partners

  • Focuses on business processes to evaluate and translate functional requirements into technical requirements

  • Assesses end user training needs and supports and/or contributes to the design, development, and delivery of end user training and procedures

  • Produces and maintains project documentation as required, including that of Computer Systems Quality

  • Uses standardized processes for requirements definition, analysis, design, construct, and test activities

  • Modifies existing systems or integrates packaged systems with existing infrastructure to meet business requirements

  • Ensures Lilly information assets are protected from malicious content and access to information is restricted to authorized personnel only

Service Level Manager

  • Designs, implements, and manages the Service Level Management process to deliver the end-to-end IT service at a level that supports the business need and requirements

  • Leads and manages system improvement projects including understanding and determining business impact, quantifying resource needs, and evaluating technical options

  • Collects and analyzes relevant information to resolve incidents, problem tickets, and change requests (CRs) within committed service levels, and in accordance with local procedures

  • Engages in annual reviews of the Service Level Management process

  • Assists support vendor and Lilly management with the management of support vendor resources and daily operational activities

  • Incorporates ITIL methodology into support and service activities and work

  • Partners on various other support activities including audits, Periodic Reviews, and other CAPA tasks

Basic Qualifications:

  • Bachelor’s Degree

  • 2+ years knowledge of the software development process, spanning the entire lifecycle from project initiation to deployment, support, and retirement

  • Experience with medical device, sensor, and wearable technology (e.g., Dexcom G6).

  • Proficiency in several of the following technologies and environments: ServiceNow, JIRA, Cloud Based Document Management, Veeva, Confluence, GitHub, Vera, AWS (services like Clue, RedShift, Cloud Watch, S3 Management), Modern Cloud architecture (Azure), Regulus.

  • Familiarity developing software solutions within environments governed by Quality Management Systems (QMS).

Additional Skills/Preferences:

  • ITIL v3 Foundations certification

  • Experience with ITIL and key IT processes

  • Familiarity with Software Quality Assurance methods and techniques

  • Experience with clinical trial business processes

  • Excellent oral and written communication skills

  • Excellent self-management skills

  • Ability to manage and lead a team of individuals, set clear goals, and have critical conversations

  • Demonstrated initiative to build relationships, learn new business processes, and find opportunities

  • Ability to achieve results through others

  • Ability to influence peers

  • Broad and deep technology learning agility

Additional Information:

Lilly is a global health care leader that unites caring with discovery to make life better for people around the world. For more than a century, we have stayed true to a core set of values—excellence, integrity, and respect for people—that guide us in all we do: discovering medicines that meet real needs, improving the understanding and management of disease, and giving back to communities. We also are committed to investing in our employees and supporting a culture of well-being —through competitive pay, comprehensive employee benefit programs, and training and development resources.

Lilly is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.