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Lilly MD IDS - eCOA Application Support Engineer in Bengaluru, India

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Description:

Medicines Development Information and Digital Solutions (MD IDS) serves as a strategic function within Lilly Research Laboratories (LRL) partnering with the Medicines Development Unit (MDU). The MDU focuses on taking potential marketable products from Research through product registration and approval.

MD IDS focuses on the MDU business needs of the future, enabling improvements through information and technology solutions. The teams define and influence information and business strategies, design and develop solutions to achieve the strategic outcomes, and ensure reliable deployment and support of these solutions.

The role of the electronic clinical outcome assessment (eCOA) Application Support Engineer serve as the primary point of contact to support and improve eCOA SaaS Platform. If you are someone who has a blend of technical and soft skills and is open to wide-ranging responsibilities—this role will be a great fit for you!

This position will report to the Clinical Results Platform Manager/Team Leader.

Key Objectives/Deliverables:

  • Applied knowledge of IT Service Management and implementation experience, encompasses all the processes, procedures.

  • Assisting study teams with diagnose and tracking of defects within the eCOA SaaS platform

  • Assisting study teams with life cycle promotions (DEV, QA & PROD)

  • Ensure security consistency across studies in the SasS platform

  • Assist study teams with data mapping, data integration, reporting and data exports

  • Creation of Node.JS scripts to enable job controls within the SaaS platform

  • Develops in-depth business knowledge and strong relationships with business partners

  • Produces and maintains project documentation as required, including that of Computer Systems Quality

  • Provides and ensures effective impact analysis of platform changes, with consistency and conformance to Standard Operating Procedures for architecture, data, integrations, and processes

  • Uses standardized processes for requirements definition, analysis, design, construct, and test activities

  • Modifies existing systems or integrates packaged systems with existing infrastructure to meet business requirements

  • Ensures Lilly information assets are protected from malicious content and access to information is restricted to authorized personnel only

Basic Requirements:

  • Minimum 2 years of relevant IT experience

  • Demonstrated learning agility both technically as well as business processes and applications

  • Demonstrated initiative to build relationships, learn new business processes and identify opportunities

  • Demonstrated ability to influence peers and business partners

  • Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution

  • Strong problem-solving skills

  • Good communication skills (written/oral)

  • Process improvement skills

  • Organization skills

  • Self-management

  • Curiosity about business and IT processes

  • Demonstrated ability to evaluate, facilitate, and drive towards risk-based decision making

Additional Preferred Requirements:

  • Technical proficiency with eDC (electronic data capture), HTML, Data Mapping, understanding of database structures, ETL, etc.

  • 1 year experience programming with Node.js and JSON.

  • Experience with NoSQL database like MongoDB and DynamoDB.

  • Has worked with organisations that provide software-as-a-service (SaaS).

  • Experience with mobile development

  • Clinical research experience/knowledge

Education Requirements:

Bachelor's Degree (or equivalent work experience) in Computer Science, Information Technology, or Management Information Systems.

Other Information:

Travel to US or other Lilly entities may be required

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!

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