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Lilly Omnichannel Orchestration Engine Operations Lead in Bengaluru, India

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease. We’re looking for people who are determined to make life better for people around the world.

As Lilly strives to achieve these objectives, we have embarked on building and in-housing a state-of-the-art “next-best action recommendation engine” platform to enable more agile sales and marketing operations. This platform will

  • ingest a wide variety of data sources,

  • run advanced personalized marketing models

  • and integrate seamlessly with all other Lilly SF and marketing operations platforms

to provide recommendations on “what should we do next” to the sales and marketing teams at the individual doctor level, enabling better decision making and improving customer experience.

As part of this team, we are excited to welcome highly experienced business technology operations and solutions professionals who will lead the operational execution and continuous enhancement program for the omnichannel recommendation engine platform (VERSO) which will drive SF and marketing campaigns for Eli Lilly USA.

Mandatory Requirements:

Technical and behavioral skills/qualifications:

  • Bachelor’s degree, preferably in Engineering, operations management, information systems

  • At least 5 years’ hands-on experience with leading the execution of complex commercial operations programs, using a wide variety of tools and technologies (Veeva, SFMC, Adobe)

  • Recent experience of at least 1-2 years with integrating AI/ML-driven recommendation engines to automate these operations (working closely with data science and IT groups)

  • At least 3+ years with project/program management delivery accountability, and 2+ years with direct people management responsibilities

  • Significant hands-on experience of the digital marketing ecosystem (customer data, analytics, content creation and management, A/B testing etc)

  • Strong understanding of how technology-driven data management and analytics drive better personalized marketing campaigns

  • Experience, with certifications, of leading project management on large marketing programs in Agile/Scrum setups, using JIRA or other relevant platforms

  • Strong communication and change management skills to enable successful delivery in a dynamic environment in a large matrixed team and virtual work for a large part of 2021

Preferred qualifications:

  • MBA or Masters degree in Business specializations, esp. in Operations and/or Marketing

  • Advanced certifications in Process Improvement (Lean Six Sigma etc)

  • Product development leadership in digital marketing operations and/or personalization

  • Prior experience with executing (and managing) US pharmaceutical digital marketing operations (how emails, web, P2P channels are used for marketing to doctors) and specific services (Epocrates, Medscape, Doximity etc), either with an agency or through in-house service centers

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!

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