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Lilly Service Now Architect in Bengaluru, India

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.


Our partners are productive and empowered through the delivery of our innovative technoglogy, robust and consistent customer service. The ServiceNow Architect is a technical resource that possesses advanced administration, architecture, design, build, and strategic engagement for the roadmap and services. The ServiceNow Architect has a broad knowledge of industry standard technologies, infrastructure, software development and implementations, to deliver new functionality and innovative solutions, to support the longterm vision.

Key Objectives/Deliverables

Engage with Enterprise Architects, our Lilly ServiceNow team, IT partners, and vendors to enhance and advance the ServiceNow capabilities for business needs.

This is achieved through:

Job Description

  • Advanced technical proficiency of ServiceNow for design and architecture of infrastructure for cloud and on-premise environments., which may include integrations with other technologies

  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.

  • Provide thought leadership and counsel on leading practices to realize business objectives by leveraging the capabilities of the out-of-the-box product, for ServiceNow ITOM, ITBM, ITSM, CSM, and Risk and Compliance applications, and Configuration Management, as well as Security and patching strategies.

  • A high learning agility to understand the current state and provide technical expertise to advance the design and project deliverables for complex business needs. Engage and consult with the enterprise architects, platform team, development team and vendors for best practices, planning, documentation, recommendations and deliverables for technical solutions, to represent the architectural blueprint.

  • Provide and ensure effective impact analysis of platform changes, with consistency and conformance to Standard Operating Procedures for architecture, data, integrations, platform upgrades and processes, as well as code review and promotion.

  • Experience with leading and implementing all technical aspects of project delivery, solution delivery, instance strategy, technical governance, core data, integrations and the overall technical health of the platform.

  • Must have experience installing, implementing, and maintaining several of the following: LDAP/Active Directory, SSO (e.g. SAML, SiteMinder), Email Infrastructure, Web Services (consuming or providing) (SOAP, REST), Data Extraction Technologies (e.g. JDBC, ODBC), MySQL or MariaDB, Network infrastructure and experience with Cloud Management Platforms such as AWS and VMware

  • Experience with conducting requirements gathering workshops, for the technical needs of use cases and value-based acceptance criteria

  • Strong verbal and written communications and facilitation skills, to articulate the ideas and recommendations to management, architects and cross-functional teams

  • Functional knowledge and experience for engagement with IT infrastructure

  • Applied knowledge of ITIL v3

Basic Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent technical degree

  • 7+ Years of experience as an Enterprise Architect and ServiceNow Architecture for designing, implementing and managing advanced architectures in an application domain or platform.

  • 5+ years of experience in application development with SaaS, PaaS, or Enterprise Software Development

  • Fluent in English for verbal and written communications, is essential

  • Proven team player, for collaboration and effective approach for working in a dynamic environment, where needs and priorities can change, with compressed deadlines

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for these positions.

Additional Skills/Preferences:

  • ServiceNow Certified Systems Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (CIS)

  • The Open Group Architecture Framework (TOGAF) or any equivalent Architecture Framework certification

Additional Information:

Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!