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Lilly Concord Infrastructure Analyst (Hardware) in Concord, North Carolina

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Description:

Lilly is entering an exciting period of growth and we are committed to delivering innovative medicines to patients around the world. Lilly is investing over $1 billion to create a new state-of-the-art manufacturing site, in Concord, North Carolina. The brand-new facility will utilize the latest technology to increase the company's manufacturing capacity in parenteral (injectable) medications, device assembly and packaging operations. This is an exciting once-in-a-lifetime opportunity to help build and operate a new site. The Lilly Concord site will be built using the latest high-tech equipment, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment. This is an opportunity you don’t want to miss!

Organization Overview:

Manufacturing and Quality Information and Digital Services (MQ IDS) supports manufacturing operational excellence and productivity efforts through utilization of information and technology. MQ IDS strives to enable the making of medicine “with safety first and quality always”.


The IDS Manufacturing Infrastructure Analyst provides support for Concord operations, laboratories, process, and building automation equipment installation, end user support, and special project custom applications. Additionally, this role provides support for infrastructure systems (workstations, servers, printers, platform applications, operating systems and/or specialized applications such as video recording, cameras, access control, etc.).

Key Objectives

  • Perform technical requirements analysis of workstation infrastructure design

  • Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements and costs

  • Install and configure workstation hardware, software and any additional hardware and software

  • Provide qualified infrastructure platforms

  • Train end user(s) on the operations of new equipment, workstation software, networking, etc

  • Troubleshooting problems on platforms including; specifically Citrix, RealVNC, VDI, Linux, iGel technology, WinXP/7 OS & workstation hardware as well as Telecom

  • Consultant for questions regarding infrastructure, compatibility, backup and configuration issues

  • Provide strategy for immediate and future upgrades of hardware and software applications

  • Perform application and operating system upgrades for lab and automation systems

  • Providing supporting documentation for validation and testing of upgrades

  • Assist with validation of new and existing systems by providing technical design information to assure GMP data integrity

  • Participates and/or represents department in cross-functional or departmental teams, as requested

Basic Requirements:

  • Strong knowledge of software applications and infrastructure platforms, including configuration and troubleshooting

  • Strong problem identification and resolution skills

  • Capacity to establish positive interpersonal relationships and interact effectively with IDS customers

  • Experience providing technical support in regulated manufacturing environment

  • Teamwork oriented with the ability to work independently

  • Understanding of manufacturing safety & quality requirements

Educational Requirements:

  • Bachelor's Degree or equivalent experience in Information Technology (IT)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

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Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).