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Lilly Warehouse & Logistics. Process Improver in Concord, North Carolina

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Description:

The Warehouse & Logistics Process Improver will be assigned specific projects that support Concord Warehouse & Logistics operations. This includes taking a leadership role for the area process team, managing process improvements for the area, acting as a liaison between Warehouse Operations and multiple support groups in execution of improvements, change controls, quality / HSE event management.

Key Objectives/Deliverables:

  • Lead continuous improvement initiatives of the warehouse operations and ensure on time execution.

  • Ensure best practices standardization among different shifts.

  • Data gathering, development and monitoring of metrics.

  • Investigate quality and HSE events, conduct root cause analysis and implement countermeasures.

  • Inventory Management: support cycle counting process/ preparation; ensure inventory is accurate.

  • Support day to day operations: initiate escalation process / proactively manages risks and issue resolution.

  • Standardization of processes between shifts.

  • Gemba walk / challenge processes / SOPs.

  • Active participant in deviation process for the warehouse operations including and not limited to leading investigations and/or collaborating in investigations among other functions.

  • Provide operational and project support for the business responsibilities within Concord Warehouse Operations.

  • Manage warehouse capacity; propose and implement projects, as required.

  • Implement projects as assigned; deliver analysis, propose solutions, and work with a variety of departments to develop and deliver solutions.

  • Assist with the development and implementation of new and revised processes and procedures as required.

  • Provide analysis of specific operational or business processes as identified by management.

  • Ensure that all safety and quality requirements, policies, and guidelines are followed and enforced.

Education requirements:

  • Bachelor’s degree (or equivalent work experience).

Minimum Requirements:

  • Experience in areas of materials management, inventory, logistics, warehousing, and distribution.

  • Experience in manufacturing operations and/or manufacturing support functions.

  • SAP/EWM experience

  • Knowledge of GMP requirements.

  • Strong interpersonal and communication skills.

  • Strong problem-solving and analytical skills.

Additional Information

  • APICS certification is a plus.

  • Six Sigma certification is a plus

  • Career interests in operations or supply chain leadership.

Other Information:

  • Must be flexible to attend meetings or support off-shifts as necessary.

This job specification is intended to provide a general overview of the job requirements at the time it was prepared.  The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job specification. 

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.