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Lilly Warehouse Supervisor in Concord, North Carolina

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview:

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

Lilly is entering an exciting period of growth and we are committed to delivering innovative medicines to patients around the world. Lilly is investing over $1 billion to create a new state-of-the-art manufacturing site, in Concord, North Carolina. The brand-new facility will use the latest technology to increase the company's manufacturing capacity in parenteral (injectable) medications, device assembly and packaging operations. This is an exciting once-in-a-lifetime opportunity to help build and operate a new site. The Lilly Concord site will be built using the latest high-tech equipment, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact on our environment. This is an opportunity you don’t want to miss!

Purpose and Objectives

Under the direction of Supply Chain/Warehouse leadership, the warehouse supervisor is responsible for planning, directing, coordinating, and supervising all tasks related to warehouse operations, including the direct supervision of all functional level warehouse employees. The role ensures that processes are managed in a safe manner, complying with established Concord site and global procedures.

Key Objectives/Deliverables:

  • Fosters, supports, and maintains a Safety and Quality driven work environment for all employees. Reflects a willingness and commitment to support a "Stop Work" philosophy for all safety and quality concerns.

  • Fosters a patient driven mindset within the department.

  • Fosters an inclusive culture in a manner that embraces the ideas and contributions of each employee.

  • Maintains a high level of integrity and sensitivity in the communication of discrete employee and/or company information.

  • Ensures that each employee meets the requirements to perform assigned tasks. Ensures all training requirements associated with each task is complete prior to assigning/performing tasks.

  • Supervise warehouse personnel by providing adequate direction and coaching in order to effectively execute department activities.

  • Exhibits a commitment to Time Management and Right First-Time mindsets.

  • Verify and approve work timecards in accordance with Lilly procedures. Monitors employees time to ensure adherence to established attendance policies.

  • Manage vacation requests for area employees and evaluate vacation impacts when approved. Performs functional backup planning for all vacation activity.

  • Approve and monitor the use of “overtime” according to business needs.

  • Escalate to Supply Chain/Warehouse leadership and/or Human Resources when personnel situations require action and/or resolution.

  • Effectively manage the performance of direct reports and provide appropriate coaching/development opportunities when required.

  • Support Supply Chain/Warehouse leadership in the effective management of disciplinary actions. Follow up on the action plan of staff with low or unsatisfactory performance execution. Discuss verbal notifications with impacted direct reports when required.

  • Participate with Supply Chain/Warehouse leadership in the determination of merit increases. Provide feedback to Supply Chain/Warehouse leadership and participate in discussions regarding performance evaluations.

  • Recognize teamwork and ensure feedback to warehouse staff as needed.

  • Support the Supply Chain/Warehouse leadership during investigations of incidents/accidents related to warehouse activities.

  • Listen, manage and channel employee suggestions in a timely manner. Function as a first level employee advocate.

  • Support Supply Chain/Warehouse leadership in the process of staff recruitment including review of resumes, conducting interviews, etc.

  • Edit, approve, and review job descriptions for each functional role.

  • Participate in Human Resource management activities as required.


  • Review and assign employee Computer Based Training curricula where required.

  • Ensure all employees are current with required training necessary to execute assigned tasks.

  • Provide training to the operators of your shift as necessary in accordance with the documented plan.

  • Coordinate time within each employee shift in order to complete/participate in training sessions.

  • Coordinate training requirements and schedules with site Learning & Development resources when necessary.

  • Obtain Train the trainer certification for PIT and train/certify other employees as needed.

  • Travel up to 10% required for training purposes.


  • Promote a culture of compliance, ensuring department compliance of site Quality, HSE and Global policies.

  • Monitor execution, observe practices vs. procedures, provide feedback to staff and escalate for resolution as required.

  • Ensure GDP practices are always maintained within the department.

  • Participate in audits with designated site representatives when required. Ensure requested audit actions are completed accurately and in a timely manner.

  • Coordinate and distribute cleaning tasks in accordance with site cleaning procedures.

  • Ensure that assigned EHS inspections are completed in a timely manner

Deviation Resolution:

  • Identify and communicate deviation events within the department. Report any quality, process or safety event in a timely manner. Escalate situations to Supply Chain/Warehouse Leadership as required.

  • Take immediate corrective action in the event of any situation during your work shift, following established procedures.

  • Generate events (Quality, EHS) in the QMS/Trackwise system.

  • Participate in event investigations and root cause analysis activities.

  • Actively participate in emergency response and readiness situations (where trained) including medical response, evacuation activities, power failures, inclement weather preparation activities.

Routine Operations:

  • Monitor automation functionality to ensure the safe and effective operation of ASRS & AGV equipment.

  • Attend and/or lead department meetings. Provide information on equipment or process step performance, including status of special activities.

  • Ensure that process data is collected, maintained and monitored daily and escalate when required.

  • Communicate with maintenance personnel to plan and execute routine and emergency maintenance activities.

  • Monitor process documentation. Complete and/or review paperwork before ending each shift.

  • Coordinate operational support requirements with site functional areas.

  • Maintain direct communication with department leadership on all technical and administrative aspects within the department.

  • Ensure inventory integrity is maintained by the accurate storage and movement of materials into and out of the department. Materials should be monitored for appropriate temperature storage and all TOR exposure will be documented accordingly.

  • Develop and maintain process strategies to ensure compliance with the production plan.

  • Manage department hazardous waste as required.

Requirements (Education, Experience, Training):


  • High school diploma with 8 years of supply chain/warehouse required.

  • Associate degree with 5 years of supply chain/warehouse experience or bachelor’s degree with 2 years of Supply chain/warehouse experience preferred.

  • Experience in supervising/managing hourly associates.

  • Experience in pharma warehousing is a plus.


  • Experience utilizing ERP systems in the receipt, shipment and internal controls of semi-finished and finished goods within a GMP environment (SAP, EWM required).

  • Experience in the documentation and investigation of nonconforming events within a QMS system (Trackwise).

Tools, Machinery, Equipment, Materials

  • Use of computer, printer, photocopier, general office supplies, telephone, fax, file system, manuals, catalogs and calculators. Protection and safety equipment such as: uniform, gowns, masks, safety shoes, safety glasses, gloves and coats. Motorized equipment and/or forklift.

Physical Demands

  • Industrial level work that requires physical effort, operation of material handling equipment (MHE) and functional tools (bolt cutters, band cutters, strapping tools). It also requires communication skills and the ability exhibit hand-eye coordination in the execution of manual skills. It involves body movements such as: bending, climbing, reaching, going up and down stairs. It also requires visual acuity, near and medium level vision.

  • Ability to work in temperature-controlled environment on a needed basis.

Mental Dexterity

  • Ability to be alert, coordinate, detect, diagnose, evaluate, influence, instruct, interpret, read, plan, organize and articulate as required. Capacity to establish positive interpersonal relationships and interact with people, work on several issues at the same time within a challenging environment, work within short time constraints, exercise good judgment in sensitive situations, make decisions, and work with minimal direct supervision.

Language Requirements

  • Fluency in the comprehension (verbal and written) and speech of the English language.

This job specification is intended to provide a general overview of the job requirements at the time it was prepared.  The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job specification.  As always, you should consult with your supervisor regarding your actual job responsibilities and any related duties that may be required for the position.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.