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Lilly Associate/ Senior Associate - IT Solutions Project Manager in Cork, Ireland

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About Lilly

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world.

Eli Lilly Cork, is made up of a talented diverse team of over 1,400 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.

Lilly offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!

Medical Information

Lilly’s European Medical Information team is a dynamic and innovative department that supports customers with their questions about Lilly medicines across 16 different countries. Our ambition is to translate complex science into actionable, intuitive information for virtual communications, enabling patients and healthcare professionals to make informed and balanced treatment decisions.

Our team operates with the ethos of:

  • delivering a meaningful, positive, and effective customer-centered experience

  • ideation and innovation to improve processes, systems, and customer outcomes

  • sharing knowledge and adapting content to meet customers’ needs in a rapidly evolving digital environment.

In our matrix organisation, you are empowered to use your ideas, passions, and strengths to interact with the full extended team on innovative projects – and not just be defined by the role you are in.

With an understanding of, and passion for existing and emergent technologies, you will be able to demonstrate your ability in:

  • using business information systems and/or digital tools to organize and manage data and information

  • using creative and innovative thinking techniques and tools to business advantage

  • effective project and change management

  • solving problems proactively, with an analytical and pragmatic approach to overcoming challenges and developing solutions.

Purpose

The role of the Capabilities Associate, within Medical Information Europe, is to deliver operational efficiency and improved customer experience through technology initiatives and digital solutions, contributing to Medical Information’s transformation goals.

Your primary responsibilities

Operational Excellence

  • Deliver, maintain, and optimize systems and digital tools (e.g. CRM, content management, websites/omnichannel, telephony) focused on contact center and content management activities

  • Deliver digital, web, technology and automation initiatives to improve service delivery, operational efficiencies, and customer experience aligned to business priorities and goals

Capability Expertise

  • Keep a focus on the future – know solutions, customer expectations and business goals to evolve and transform medical information

  • Build own and support colleagues with on-going expertise relevant to technology, systems, or tools

  • Ability to proactively & effectively analyse & resolve problems.

  • Ability to effectively prioritize and complete key tasks and deliverables.

Additional responsibilities include:

  • understanding the compliance, regulatory, and quality management environment applicable to pharmaceutical medical information

  • building strong partnerships with key internal and external stakeholders and technical and professional organizations.

Primary responsibilities are indicative and may vary over time.

Requirements

In this role, you need to be degree qualified (or equivalent) in either a scientific or computer science subject (or equivalent). A minimum of 2 years experience is required in a project manager role in information systems or information technology.

Additional knowledge or experience in the following areas is advantageous:

  • Experience working the following systems: Salesforce, MS Office, MS Project & Visio.

  • Working in a business environment, ideally within a multinational organization

  • Contact center experience; multilingual or multicultural experience

  • Pharmaceutical industry experience, preferably in either medical information, patient support programs or customer service

  • Process and continuous improvement: experience in lean/agile or similar approach to optimize resources to achieve business goals while maintaining compliance.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!

#WeAreLilly

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