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Lilly Associate / Senior Associate / Manager - Clinical Services and Capabilities in Cork, Ireland

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.


The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, Customer Meeting Services, Global HR Data Management and Medical Information and Clinical Trials support services.

Lilly enjoys a strong reputation for quality and focus on employee development. We make it our mission to attract the best and we always look at alternative ways to provide opportunities for our people to excel, grow and build a meaningful career.

The Clinical Services, Supplies & Capabilities (CSSC) organization is responsible for strategically planning and supplying materials, trial support services and innovative capabilities to support the execution of clinical trials globally for all business units across all phases of development. This group is within the Clinical Capabilities organization and partners across functions within the Clinical Design, Delivery and Analytics (CDDA) and Product Research and Development (PRD) to influence trial design and provide solutions to operationalize these trials and enable asset strategies across the portfolio.

The role of Associate of CSSC is focused on delivering the implementation of clinical capabilities including but not limited to mobile health care, telemedicine, virtual trial orchestration, recruitment & retention, new site models, central services and/or digital devices. This role will also be responsible for vendor management to support the capabilities.

Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

Services and Capability Expertise

  • Understand business strategies, processes, and technology as it relates to clinical services and capabilities.

  • Serve as domain expert to ensure data, process and/or technology capabilities are optimized across the CDDA.

  • Maintain strategic alignment for clinical services across functional and therapeutic areas.

  • Implement clinical services and capabilities strategy and plan.

  • Continuously maintain a state of inspection readiness. Participate and perform duties required for internal and external inspections as well as supporting institutions/investigators and alternative site locations in inspection readiness initiatives.

Project Management

  • Drive continuous improvement, shared learning, and process expertise between teams.

  • Develop critical success factors for pilots/projects and monitor progress to ensure clear criteria exists to enable decision making

  • Identify, monitor, and communicate global customer (internal and external) needs/requirements related to process and/or technology performance and improvements

  • Lead organizational change, communication planning and training initiatives

  • Provide guidance and consulting into forecasting and managing expenses

  • Identify project implementation risks and raise issues appropriately

  • Lead progress reporting activities and metrics.


  • Foster inclusion, innovation, and promote diversity.

  • Partner closely within team to effectively plan, forecast, and manage the portfolio and project work.

  • Collaborate with vendors to improve customer experience and monitor performance.

Minimum Qualification Requirements:

  • Bachelor’s degree and 1-2 years of experience in project management, clinical drug development or a health care related field.

  • Demonstrated ability to implement strategies to improve processes and capabilities.

  • Strong networking, interpersonal and relationship skills with demonstrated ability to work in teams, across organizational boundaries and achieve results through others.

Other Information/Additional Preferences:

  • Knowledge of emerging health care related services and capabilities for clinical research.

  • Knowledge of country regulatory guidelines/requirements for clinical research conduct.

  • Flexibility to adjust quickly to changing business priorities.

  • Good interpersonal and leadership skills

  • Excellent oral and written communication skills

  • Strong business insight.

  • Flexibility (start / finish time daily)

  • Open to potential evening shift work (Mon-Fri only)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.