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Lilly Business Information Systems Analyst in Cork, Ireland

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

This role will be working in the Customer Meeting Services (CMS) and Travel and Expense (T&E) team.

The Customer Meeting Services (CMS) and Travel and Expense (T&E) team are responsible for the suite of tools and technology used by our internal Lilly Colleagues to organize and conduct thousands of customer meetings (both physical and virtual) with Health Care Providers (HCP’s) around the world.

The successful candidate will establish a deep understanding of the technologies and integration points between solutions that we manage as well as understanding the systems used by partner teams both upstream and downstream of our systems, both enterprise and local solutions.

The candidate will help us to develop and improve the solutions in line with the business and regulatory needs across the Global Customer Meeting Services, Travel and Expense area. This role will build trusted relationships within the IT team, SMEs, and stakeholders and play a key role in the development of the various technologies used within the Customer Meetings and Travel and Expense space.


  • Play an active role in the ongoing development of the CMS SaaS solution globally.

  • Work with the Solutions Architect, Business Integrators, and project teams to understand business requirements and determine action plans to deliver against them. Execute IT tasks according to the project plan.

  • Work with the different Lilly affiliates to understand local needs from a privacy, legal and compliance perspective and determine how solutions can meet those needs.

  • Understand differences between our current meetings tools e.g. Mercury, Cvent, Docusign and opportunities for future integration or retirement (for legacy tools).

  • Become an SME on the solutions capabilities, advocating the technology offering and identifying additional opportunities for adoption.

  • Partner with Business SMEs to understand and be able to represent the meetings management process and other associated processes (i.e. SMMP)

  • Collaborate with other Lilly IT teams to determine the technical approach for integrations with technologies (e.g. AODS, HCP Profile etc).

  • Advocate an Agile delivery approach, where appropriate, focusing on MVP.

  • Represent the CMS IT team and Lilly IT standards/processes on project meetings to drive towards desired outcomes.

  • Ensure the CMS & T&E IT team as a whole and specifically the Cvent implementation project is compliant with Lilly ISQ standards.

  • Play an active role in overseeing the maintenance and development of meeting tools.

  • Support other initiatives within the CMS & T&E IT teams scope as needed.

Required Experience:

  • Minimum 3 years’ experience in Information Technology

  • Bachelor’s Degree in an Information Technology field

  • Exposure to SaaS Vendors and concepts

  • Demonstrated interpersonal skills and teamwork

  • Ability to communicate proactively and effectively with IT and business stakeholders

  • Project management experience (Agile experience preferred)

Essential Skills:

  • Excellent communication skills, both verbal and written

  • Excellent interpersonal skills, including the ability to build networks with diverse groups of individuals and to work effectively within geographically dispersed team and partners

  • Technological Curiosity

  • Strong customer orientation

  • Experience working virtually and with different time zones

  • Effective analytical, problem solving and investigative skills

  • Capacity to dive into implementation details in problem-solving mode when appropriate

  • Ability to work in a global, virtual organisation.

  • General technical skills

Desirable Skills:

  • Understanding of Agile delivery methodology (SCRUM, Kanban etc)

  • Experience of SaaS solutions

  • Experience of using ServiceNow

  • Understanding of SMMP

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!