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Lilly Clinical Support and Material Management Sr. Manager in Cork, Ireland

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.


The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, Customer Meeting Services, Global HR Data Management and Medical Information and Clinical Trials. The current headcount is circa 700 multi-lingual employees and the culture is vibrant and diverse. The GBS was awarded CIMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement.

Lilly enjoys a strong reputation for quality and focus on employee development. We make it our mission to attract the best and we always look at alternative ways to provide opportunities for our people to excel, grow and build a great career. Other than working with a great team, we also offer a very competitive benefits package, we provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long-term career.

The Clinical Systems and Supply Planning (CSSP) organization, as part of Clinical Design, Delivery and Analytics (CDDA), delivers innovative and reliable supplies, systems, processes, and information to enable clinical development and speed medicines to patients. The Clinical Support and Material Management Sr. Manager will work across CSSP and Product Delivery (PD) to drive operational excellence as it relates to supplies, capabilities, and foundational systems for internally and externally sponsored research and expanded access. The Sr. Manager’s key accountabilities will be people leadership; portfolio delivery; seamless collaboration and interface across CSSP and PD; compliant business processes and deliverables in support of clinical research; and driving innovation and effective ways to do work.

Key Responsibilities

People Leadership

  • Lead, inspire and influence a team up to 50 individuals, with 6-10 direct reports.

  • Ensure robust performance management, development and succession management plans are in place for each employee

  • Establish organizational objectives in support of CSSP/PD strategic roadmap and put measures in place to monitor delivery both organizationally and individually

  • Champion employee engagement and Diversity and Inclusion

  • Foster an environment of integrated teamwork and partnership via shared learning and accountability

  • Recruit, retain, and develop talent based on technical and organizational needs

  • Assign, coach and develop staff

  • Create an environment where staff feel comfortable speaking up so that a broad range of ideas and thoughts are vetted and explored

  • Build a network across the organization to remove barriers, resolve issues and champion operational excellence.

  • Provide coaching, direction, and consultation on the following: technologies, standards, operations, metrics and reporting, vendor management, inspection readiness, data flow, and shared learnings.

Operational Management

  • Ensure efficient and compliant processes and continuously identify and bring forth process improvement initiatives including standardization and/or re-engineering of processes and controls to speed drug development

  • Analyse and translate data into insights to drive decision making

  • Oversee operational delivery of Investigational Product (IP) inventory management; clinical trial capability operations (including Mobile Research Units (MRUs) and decentralized trails); Commercial Product, Ancillaries, related services, externally sponsored research, and expanded access

  • Ensure master data set-up and process monitoring

  • Lead organizational change

  • Provide appropriate oversight to ensure full compliance with GxP, corporate standards/policies/procedures, operational excellence, continuous improvement

  • Leverage learnings and change controls to improve processes and effectively roll out changes.

  • Prioritize work based on strategy and communicate and coordinate resulting decisions

  • Ensure stakeholder alignment on process, implementation plans and efficiencies for new capabilities

  • Partner with Third Parties to ensure high quality, on-time deliverables along with constant implementation of process improvements and efficiencies

  • Monitor relevant performance metrics and implement actions as needed

  • Participate and drive PD and LRL initiatives and efforts where requested.

  • Ensure organization is always inspection ready.

  • Maintain a safe working environment and carry out activities in accordance with company and site requirements for safety and environment ensuring all aspects of Health, Safety and Environment are accomplished

  • Participate in appropriate change management and Clinical Demand & Operations (CD&OP) metrics to manage the business as assigned

  • Lead by example in maintaining GMP/GCP compliance by following procedures applicable to clinical trial execution

  • Appropriately escalate from issue identification through resolution within CSSP/PD

Knowledge and Experience

  • Bachelors’ Degree, preferably in health care or sciences related field

  • 6-8 years’ relevant work experience

  • Strong experience managing people and teams

  • Fluent in English and advanced communication skills

  • Ability to work independently and within a global multi-cultural team environment

  • Self-motivated professional with excellent customer service and strong working/team building relationship skills

  • Strong self-management and organizational skills; able to manage workload, set personal and team priorities and adjust as needed

  • Experience of working to tight deadlines and analysing multiple entities

  • Flexibility in adapting to a non-routine and fast paced environment

  • Strong project management abilities (timeline, scope, budget, risk management)

  • Demonstrated problem-solving skills for complex issues

  • Ability to make decisions in the absence of an obvious answer/approach

Additional Preferences

  • Import/export experience

  • Material movement experience

  • Knowledge of clinical trial material requirements including GCP and GMP requirements

  • Knowledge of clinical research requirements and relevant local laws and regulations

  • 2+ years supply chain and/or inventory management systems planning

  • 2+ years clinical research

  • Systems experience, especially SAP and/or Business Objects, is desirable

  • Licenses or Certifications: such as APICS, Supply Chain Certificate (via MBA or specific university program), PM Certification

  • Ability to flex working hours outside of local core hours to support the portfolio across the globe

  • Proven ability to build a team, coach and develop others, foster teamwork, and operate across disciplines, teams and levels

  • Strong business acumen (e.g., business planning, forecasting, burn rates, etc.)

  • Ability to embrace the diversity of thought to model innovation behaviors (e.g., reaching across boundaries, inspire and empower others and lead decisively in the midst of ambiguity)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!