Lilly Cork Associate, Sr Associate, Associate Consultant, Clinical Systems Management in Cork, Ireland
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Clinical Research Systems, Processes & Information (CRSPI), as part of Clinical Design, Delivery and Analytics (CDDA), delivers innovative and reliable systems, processes, and information to enable clinical development and speed medicines to patients. The Clinical Systems Management associate will support systems used in the management of clinical trials. Working closely with colleagues in CDDA, Information & Digital Solutions (IDS), and other components of the R&D organization, the associate will help deliver the operational, compliance, and quality status of prioritized CDDA business system support. This role also assists with functional area business and IDS processes related to the development and lifecycle management of these systems, including data information & migration services.
Maintain and grow a strong working knowledge of the various systems used across CDDA in clinical trials.
Use expertise in business process understanding, development, and support to manage CDDA business systems.
Provide technical knowledge and help with the coordination of all CDDA business system support, maintenance, and deployment activities.
Provide as needed support for the timely installation of new releases and patches by providing technical expertise, associated training, and business process development.
Resolve system issues quickly to ensure continued access; apply root cause analysis as needed.
Identify system risks and issues and raise concerns appropriately.
Apply knowledge and experience to continuously improve functionality and efficiency.
Partner across functions, geographies and vendor staff as needed.
Understand and respond to customer feedback on systems.
Maintain appropriate change control documentation.
Support system testing as needed.
Support internal audits and external inspections as needed.
Develop and support user training as needed, including maintenance of job aids, FAQs, knowledge base, etc
Complete data movement activities and associated quality checks.
Develop and maintain metrics as needed
Bachelor’s degree in computer science or IT
Applied experience in medical, quality, clinical drug development, or clinical information flow
Advanced degree in relevant field
Experience in clinical development data systems as well as current and evolving technologies to support clinical development
Knowledge and/or experience in project management of data migration and reporting
Good interpersonal and leadership skills
Excellent oral and written communication skills
Demonstrated strength in logical thought, problem solving ability and critical thinking
Ability and experience in building consensus and resolving conflict to drive progress
Flexibility in approach and/or high learning agility
Ability to adjust to unexpected business opportunities while also being a catalyst for positive change
Knowledge of regulatory and quality requirements governing clinical data development
Exceptional customer focus
Strong collaboration and teamwork skills
Limited travel: 0-10%
GBS Cork, Cork, Ireland
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At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!