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Lilly GCO Operations Associate in Cork, Ireland

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Path/Level:

B3

Note: Employees hired on banded positions (ex: P1-P3, R1-R2, B1-B3, etc.) transfer at their current level, despite the level indicated on the job posting. For example, if a P2 candidate is selected for a P1-P3 banded position, the candidate will remain a P2 in the new role.

Job Title: GCO Associate

Level: B3

Location: Cork, Ireland

Reporting to: Marcus Staunton – GCO Manager

Overall Job Purpose

To provide business solutions and projects determined by the objectives and services of the GCO Shared Service Centre – Delivering Globally

Key Responsibilities:

Services Delivery / Management

  • Deliver GCO services on time, to specification, and to agreed service levels

  • Contribute to drive innovation in the Global Customer Operations team and identify/anticipate opportunities for new solutions/capabilities

  • Be accountable for leading elements of the customer facing service model.

  • Perform initial investigation / triage / Incident management (Tier 2)

  • Create and maintain documentation

  • Ensure that risks or issues are understood, communicated, and managed

  • Plan work effectively and manage multiple priorities at once

  • Enforce Global Standards and Governance Processes

Stakeholder Management

  • Build good working relationships with stakeholders in the business and IT organisations

  • Communicate effectively to all stakeholders on progress of work

  • Provide training or knowledge transfer to end users and other stakeholders as required

  • Expertise in one or more data domains and end to end processes.

Global Teamwork

  • Work closely with team members to meet team objectives and deliver agreed services

  • Work effectively as a member of a multi-national, virtual Global Customer Operations organisation, ensuring that processes are improved, and knowledge is shared

Required Skills/Experiences

  • Knowledge and use of a variety of analysis tools (e.g. Excel, SQL) and understanding of best situations to use specific tools.

  • User / Data management, e.g. data loading/extraction, database administration, & data interface understanding

  • Accountable with a passion for delivering results and a superior customer experience

  • Strong interpersonal, communication and analytical skills

  • Works well in a team environment and on own initiative

  • Experience in a commercial, sales or marketing team

  • Speak and write fluent English, other European languages an asset

  • Experience of working effectively in cross-functional teams

  • Experience of working to SLA’s and using workflow tools

Desirable Skills/Experience

  • Working in a multi-national organisation

  • Experience with Salesforce.com or Veeva CRM systems

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!

#WeAreLilly

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