Lilly Global Learning Operations Associate in Cork, Ireland
Type of Employment:
Full-Time Employment - FTE
Lilly utilizes a significant number of third party suppliers in various capacities to help us achieve our mission of discovering and creating medicines that make life better for people around the world. Effectively applying learning need changes to our learning management system Success Factors has become increasingly important. This position owns the accurate and consistent execution requests and the expected operational metrics delivery including improvements to the team’s processes.
The primary role of the Global Learning Operations Associate is to support the global L&D organization (all countries outside the US – non manufacturing) with accurate, efficient and robust L&D data management and support. This role will be based in the Cork GBS. The day to day role will focus on investigating and processing learning change requests and consulting regularly with the team and our global stakeholders. This will also include additional participation in team projects and initiatives. This role plays a key part of the Global Learning Services organization based at Lilly corporate headquarters in Indianapolis, ensuring our Lilly work force on the ground can deliver the best possible customer experience.
Manage L&D data throughout lifecycle in the Learning Management System through completing accurate and timely submissions of global learning change requests and conducting monitoring & trouble shooting while upholding the global L&D standards (preferably SuccessFactors, ServiceNow, iSight, SAP).
Be seen as a “go-to” information resource or an SME for all L&D data attribute related queries for the team and affiliates.
Ensure resolution of more complex data, process and system issues through escalation and working with experts outside the core team.
Train internal L&D team members on the L&D Data Mgt processes and information requirements necessary to fulfill requests.
Provide consultation support to affiliates on L&D processes and standards.
Review key L&D Data Management and individual performance metrics to ensure targets are being met whilst identifying and implementing initiatives to improve.
Support global/regional L&D Data Management projects and continuous improvement initiatives as needs arise.
Work with Business Warehouse or Business Objects, MS Office (specifically Outlook, Word, PowerPoint, Excel).
Minimum 2-3 years’ experience in an operations and data entry function with knowledge of integration of various L&D systems (Success Factors, SAP, iSight, Share Point)
Associates Degree (or equivalent work experience)
Fluency in English. Ability to speak additional languages is advantageous (French, Spanish, Italian, German, Russian, Chinese, Japanese)
Strong analytical skills and attention to detail
Demonstrated experience understanding and managing complex technical and process related issues and problem solving
Strong customer service and quality delivery mind set and operational approach
Experience in identifying and driving continuous improvement initiatives
Experience communicating with a global team of colleagues and stakeholders cross functionally
L&D/HR operations experience is desirable but not essential
Ability to handle complexity and utilize analytical skills to deep dive and interpret data.
Ability to work in a global team environment and communicate effectively with all stakeholders.
Ability to effectively prioritize and manage competing priorities in a fast paced environment.
Demonstrate flexibility based on changing operational or team coverage needs.
The core team will be based in the Cork GBS which focuses on the following foundational pillars across the full organization to ensure a solid and consistent approach to running our business:
Demonstrate a strong compliance oriented mind-set & help to build a strong compliance culture.
Familiar with all applicable process documentation & training materials to ensure you operate in a fully compliant manner.
Evaluate nature of requested data transactions and ensure alignment and consistency with L&D standards and privacy/compliance guidelines.
Maintain and support data monitoring and periodic review of courses, curricula, HR criteria-based assignment profiles, etc. along with follow-up activities to manage and document data clean-up.
Actively work with the core team members & Global Learning Services to build effective working relationships.
Work collaboratively with colleagues in global locations to develop partnership in solving issues and providing solutions.
Establish credibility through subject matter knowledge and reliable delivery on commitments.
Consult with subject matter knowledge of L&D processes and systems to business area resources, supervisors and L&D colleagues on exploring alternatives, selecting best option and implementing solutions.
Demonstrate excellence in all interactions with our GBS internal customers & business partners.
Serve as an information resource and direct customers to existing educational support materials such as audit preparedness and best practices, job aids, guideline documents, etc.
Collaboratively work to troubleshoot data, process or technology issues raised during day-to-day operations and provide direction for issue resolution.
Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture.
Actively work with the core team members & Global Learning Services team to identify and drive process improvements.
Stay abreast of system updates and recommend features/reports enhancements through appropriate change management channels.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Region: Europe; Middle East; Africa
Req Id: 51957BR