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Lilly Manager Lilly Grant Office Support Team in Cork, Ireland

Job Category:


Type of Employment:

Full-Time Employment - FTE


Business Office Support

  • Manage the Support Team and ensure the team is set up for success in supporting all grant applications that are submitted through the LGO, overseeing the day-to-day activities of the various facets involved

  • Oversight of grant payment and reporting

  • Point of contact for all LGO back-office operation audits

  • Collaborate closely with staff to ensure compliance to Lilly policies for LGO, which are unique because of the independence required in the grant space

  • Utilize all Lilly Grant Office systems and platforms and ensure compliance

  • Monthly reporting and quarterly business reviews with Leadership, including assessment of SLA and quality metrics

  • Accountable to ensure business processes reflect adherence to all applicable laws and regulations impacting the medical education environment, including ACCME and other industry regulations. Drive internal changes when appropriate.

  • Partner closely with the LGO Operations Consultants

  • Lead and/or participate in a variety of process improvement projects that will enhance business operations; achieve efficiency; and provide an optimal customer experience

  • Challenge long-held assumptions with a goal to discover new and unique ways of doing things

Customer Service Support

  • Ensure optimal customer support for grant requestors, demonstrating the Lilly Customer Experience Principles

  • Understand the guardrails regarding what can be communicated and what cannot to maintain independence; ensure the team is compliant at all times

  • Ensure the team understands the external regulations in this space, particularly ACCME and how that relates to interactions with external and internal inquires

  • Collect and report metrics on response times and customer interactions

Medical Education Grant Officer (MEGO) Support

  • Partner with internal LGO front office team to identify administrative tasks that can support them in their roles

  • Provide reports from the Grant Management System, and help to create storyboards, that enables the MEGOs to tell the story of impact/value and Return on Educational Investments

  • Help to aggregate data when requested

People Development

  • Motivate, challenge and empower the team. Be a reliable Team Manager.

  • Recruit, develop, and retain an operationally capable workforce that has a strong focus on operational excellence

  • Develop a culture that exemplifies diversity, inclusion and innovation and demonstrates judgment based decision-making

  • Drive succession management and performance discussions with a constant focused on continued capability development

Basic Qualificiations:

  • Bachelor’s degree In a Healthcare Discipline

  • Pharmaceutical Background

  • Business Process development / Project Management skills

Additional Skills/Preferences:

  • Appreciation of / experience in compliance-driven environment

  • Exceptional communication skills; experience following the Lilly Customer Experience Principles when working with external parties

  • Ability to influence business decisions (upward and cross-functionally)

  • Demonstrated leadership and self-management

  • Strong understanding of risk assessment and risk management fundamentals/tools

  • Demonstrated strategic thinking, problem solving and decision-making skills

  • Strong computer skills (i.e. SAP, Excel, PowerPoint, Word)

Additional Information:

10-15% including international travel

Company Overview:

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 750 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 44 nationalities.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information, Procurement, Trial Capabilities and more to come on stream across 2019 and 2020.

Eli Lilly – Lilly Grants Office

Lilly provides grants and charitable contributions for healthcare professional education, patient advocacy and consumer education programs in a variety of therapeutic areas through the Lilly Grant Office (LGO). The mission of the LGO is to enable the improvement of patient care and healthcare delivery through the funding of unbiased and innovative educational initiatives allowing health care providers, patients and caregivers access to accurate information and relevant educational interventions.

The LGO Operations Support Team is responsible for all grant management operations. The Manager, LGO Support Team, is accountable for ensuring the team delivers on processing of all grants that are submitted through the Lilly Grant Office, from initial request; to communicating decisions; to reconciliation.

Core areas of focus include: Business Office Support; Customer Service Support; Medical Education Grant Officer Support; and Personnel Management and Development

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform, nor is it intended to be such a listing of the skills and abilities required to do the job. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Posted Date:


Region: Europe; Middle East; Africa

City: Cork

State: Cork

Country: Ireland

Location Details:

Req Id: 51471BR