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Lilly Medical Information Librarian in Cork, Ireland

Job Category:


Type of Employment:

Fixed Duration Employment – FDE


  • Retrieve scientific articles published in several digital supports and order copyright cleared papers requested by European Medical Information staff

  • Use copyrighted content accessing Rightsphere to determine whether Lilly has appropriate usage rights

  • Track appropriately handled citations requests within Global Customer Connect and create a monthly report on own activity

  • Assist with migration of references from one system to another (within copyright laws) and avoid duplicate purchasing of them

  • Store specific e-articles in a reference library, in QUOSA and Veeva Systems

  • Keep records and spreadsheets of costs incurred on purchasing articles to share with Operational Consultant, Medical Information Europe or/and delegated person

  • Help build training programs on copyright rules for new starters and assist with onboarding them on these arguments, when required.

  • Assist EU MI organization to be compliant with copyright legislations during daily operations, when required

  • Provide training/ad hoc guidance about reference library aspects of QUOSA and Veeva PromoMats Systems, when required.

  • Partner with various teams outside of Medical Information Europe to deliver these programs, as required

  • Provide metrics on handled articles

  • Assist with administrative or phone tasks some European Medical Information projects, when needed

  • Upload and store appropriately digital documents within specific sharepoints, owned by this European organization

  • File and archive of hardcopy promotional materials for specific affiliate(s)

  • Assist with preparation for audits and inspections

  • Assist with setting up PO's, as requested.

Basic Qualificiations:

  • Computer and organizational skills

  • Communication skills

  • Multilingual speaker

  • Team working

  • Intermediate knowledge about Document Management

  • Understanding of Copyright Law(s)

  • Prioritization and Time Management

  • Administrative/secretarial skills

Additional Skills/Preferences:

  • Ability to proactively, effectively analyse & resolve problems

  • Ability to effectively prioritize and complete key tasks and deliverables in a dynamic, evolving environment

  • Able to respond succinctly, objectively, accurately and empathetically to customer needs, managing their expectations effectively

  • Ability to work in regional/global team environment and communicate effectively with external customers and internal business partners of all levels & disciplines

  • MS Office, Sales Force, Veeva

  • Interaction Client Phone system

The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business:


  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

  • Familiarise with all applicable policies, documentation & training materials to ensure you operate in a fully compliant manner

  • Ensure ownership for all applicable Operational controls for your area

  • Support all investigations, monitoring and affiliate audits as required

  • Ensure high levels of confidentiality to protect customer sensitive data


  • Actively work with the core team members, customers & internal business partners to build effective working relationships


  • Demonstrate excellence in all interactions with our external customers & GBS internal business partners

  • Focus on measuring & improving our customer’s experience with the GBS

Continuous Improvement

  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture

  • Actively work with the core team members & Regional/Global Medical Information team to drive improvements for processes

Additional Information:

Company Overview:

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 500 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 35 nationalities, speaking over 27 languages.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2018 and 2019.

This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility will extend our overall capacity to in excess of 1000 employees where Lilly will continue to offer a premium workspace across both buildings, complete with healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more.

At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you.

Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food.

Posted Date:


Region: Europe; Middle East; Africa

City: Cork

State: Cork

Country: Ireland

Location Details:

Req Id: 53859BR