Lilly Medical Information Product Specialist - Spanish in Cork, Ireland
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
The role of the Product Specialist as part of the European Medical Information organization is to act as the European Medical Information Subject Matter Expert (SME) with very comprehensive, detailed and specific subject matter knowledge. She/he supports the frontline Medical Information colleagues and ensures comparable standards for answers to customers within Medical Information Europe.
Medical information provides answers to unsolicited medical requests from customers. Answers are created based on professional and scientific expertise, and serve as an essential link between Lilly and customers (Health Care Providers [HCPs] or patients, respectively). Careful listening to customer needs and adequately responding to customer inquiries is associated with a positive customer experience.
Regional Subject Matter Expert for Medical Information
Provide answers for specific, detailed requests related to his/her therapeutic area (TA) in English and/or local language.
Is accountable for planning, researching and writing scientifically complex, high quality, balanced, scientifically based, consistent and accurate medical information responses for use by internal business partners to answer unsolicited external customer questions and from internal business partners.
Maintain broad knowledge of medical information resources; able to easily access and expertly integrate data and information from various sources and technologies to address customer needs across regions, functions, and phases of drug development.
Manage issues and crisis management to his/her TA.
Is accountable for identifying new ways of doing business and/or replicate best practices with regional/global application to promote consistency and proactively communicates to facilitate widespread adoption.
Cooperate with key personnel to analyze metrics for applicable TA.
Maintain and develop product and disease training for Medical Information.
Support for European Medical Information
Enable requests to be answered in a timely manner with the lowest cost and effort, through training and quality monitoring of responses to support First Touch Point Resolution.
Continuously monitor requests and awareness of products, competitors and TA changes/issues in order to identify new topics coming up from the markets, since this may require new/updated standard answers, databases and trainings.
Responsible for coordinating the development and review of medical information responses with team members, manage expectations and timelines effectively.
Create enduring materials to maximize medical information dissemination that has broad customer impact.
Provide formal or informal coaching to others in the function, across geographies, or other departments by sharing scientific therapeutic expertise and medical information, give guidance, and answer questions across regions, functions and phases of drug development.
Ensure appropriate resourcing for peer reviews and quality checks.
Responsible for product training and processes to support Medical Information in answering customer questions.
Serve as resource to answer questions from Medical Information related to strategy for launch.
Responsible to provide support for the frontline in answering customer questions according to the business needs.
Responsible for supporting the implemention of the new organizational structure in Europe.
Support the operations on Alliances partnership when Medical Information is involved.
Build/manage relationships with colleagues in the centralized European Medical Information organization.
Partner with Global Medical Information organization.
Foster interaction and teamwork with global counterparts and across Medical to ensure successful regional launches and ensure regional needs are incorporated into global work plans.
Actively participate in the Business Unit TA organization for the region.
Maintain involvement in external professional/scientific organizations to bring back functional expertise to drive the awareness of Medical Information business and initiatives outside of Lilly.
Acquire, develop and maintain extensive know-how related to his/her specialist-matter subject.
Acquire, develop and maintain extensive know-how related to the therapeutic area of his/her specialist-product(s).
Keep up-to-date with competitor product knowledge and competitive market position, global developments and changes related to his/her subject matter.
Expert knowledge of how to analyze and integrate data and information from a broad range of resources and technologies to address complex customer questions in a timely manner.
Pharmacist, physician or university degree in natural science, or relevant equivalent business experience.
Fluency both written and verbal in Spanish and English.
Strong medical writing skills required; able to translate complex medical information and data into a succinct, technically correct, readable document that customers are able to read and use to make clinical decisions.
Experience in applying the principles of Evidence Based Medicine in searching, analyzing and writing medical information.
Experience with entering data into databases, performing medical literature searches and evaluation of the medical literature
Resource Management skills
Flexibility in order to meet customer needs.
Demonstrate problem solving and strategic thinking
Use creative and innovative thinking, techniques and tools to business advantage
Advanced written English skills
Experience in using validated quality systems or databases
Experience in product launch
Ability to work across functional and geographical boundaries
Ability to influence others without direct supervision
A writing exercise is required as a part of the candidate evaluation process.
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Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!