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Job Information

Lilly O2C Associate in Cork, Ireland

Job Category:


Type of Employment:

Fixed Duration Employment – FDE


The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the Lilly business.

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience

  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local Lilly team where applicable.

  • Review key metrics & communicate to stakeholders to ensure KPIs are being met

  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing

  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members

  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries

  • Experience with SAP O2C Module

  • Interaction Client Phone system

Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint

Basic Qualificiations:

2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience

  • Bachelors Degree (or equivalent work experience)

  • Fluency in English & German language

Additional Skills/Preferences:

Ability to handle complexity and utilize analytical skills, with attention to detail

  • Ability to proactively & effectively analyse & resolve problems

  • Ability to effectively prioritize and complete key tasks and deliverables

  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members

Additional Information:

*Travel Percentage – Up to 10% international travel may be required

Company Overview:

Posted Date:


Region: Europe; Middle East; Africa

City: Cork

State: Cork

Country: Ireland

Location Details:

Req Id: 52899BR