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Job Information

Lilly O2C Order Management Associate (German) in Cork, Ireland

Job Category:

Finance

Type of Employment:

Fixed Duration Employment – FDE

Responsibilities:

  • The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the Lilly business

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience

  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local Lilly team where applicable.

  • Review key metrics & communicate to stakeholders to ensure KPIs are being met

  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing

  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members

Be seen as a “go-to” information resource for O2C Order Management processing and related queries

Basic Qualificiations:

  • 2-3 years experience in O2C function with knowledge of order processing and customer service

  • Fluency in English & German language

  • The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business

Compliance

  • Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture

  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner

  • Operational awareness of all applicable Sox & Operational controls for your area

People

  • Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships

Customer

  • Demonstrate excellence in all interactions with our GBS internal customers & business partners

  • Focus on measuring & improving our customer’s experience with the GBS

  • Build and maintain a strong knowledge of Lilly’s product lines within the market

Continuous Improvement

  • Demonstrate a strong improvement oriented approach & help to build a strong Continuous Improvement culture

Actively work with the core team members & Global O2C team to drive improvements for processes

Additional Skills/Preferences:

  • Ability to handle complexity and utilize analytical skills, with attention to detail

  • Ability to proactively & effectively analyse & resolve problems

  • Ability to effectively prioritize and complete key tasks and deliverables

  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members

Experience with SAP O2C Module

  • Interaction Client Phone system

Experience MS Excel, Word and PowerPoint

Additional Information:

Company Overview:

Posted Date:

Keyword:

Region: Europe; Middle East; Africa

City: Cork

State: Cork

Country: Ireland

Location Details:

Req Id: 55869BR

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