Lilly P2P Analyst – Invoice Exception Handling in Cork, Ireland
Type of Employment:
Full-Time Employment - FTE
The role of a P2P Analyst – Exception Handling is to provide support to the US Invoice Payment function during working hours from 1pm to 9pm. Having responsibility for Invoice Exception handling support to the BPO for Troubleshoot problems/issues with Invoices. Participate on projects/training related to process improvement or integration as the SME and share best practices across Zone 1 (US) countries and BPO. Key Responsibilities Please note hours for this role are 1pm to 9pm due to US Market Shift.Support team members on invoicing process in P2PBe seen as a “go-to” information resource for other team membersLiaison between managers and team membersReview key metrics and communicate to managers to ensure KPIs are being met.Support training of new team members Be point of contact in GBS for global P2P projectsWork with Global Process Owner for P2P and other Zones to support P2P global projectsLiaise with management team to ensure projects are aligned with GBS P2P visionReview documentation associated with new global processesBuild Strong Working Relationships with and deliver quality services to:Local Controllers and accountants for assigned affiliates Other GBS functions: GA, O2C, CMS, etc. Tier 2 support for P2P Answer Center Tier 2 support for BPO AP activitiesAction assigned inquiries (phone, email, instant message) per service level targets.Mediate between Requisitioner, Buyer, Budget Analyst, and Vendor for exceptions outside normal process for Web Invoicing, EDI, and PO purchasesIssue Resolution for Invoice Upload Process Override payment terms and expedite per local SOP with appropriate approval documentationMaximize knowledge on SAP and imaging inquiry capabilitiesMaintain and update procedures Ensure proper training of BPO on all exception analyst activities.Identify and participate on projects related to process improvement or integration as the exception analyst SME.Implement process improvements related to exception analyst area.Ensure exception analyst processes are aligned with global processes unless deviations are necessary for legal or regulatory reasons.Ensure controls are maintained and in compliance with corporate policies.Perform as internal SME on direct purchase orders and invoice processingBuild knowledge of SAP logic and structure related to GR/IR reconciliation and provide research and analysis support for GR/IR discrepanciesBuild knowledge of SAP Return Delivery Notification processing and understand the interfaces to AP process flowsPerform as internal SME on paper invoicing exception process and imaging workflowPerform as internal SME on e-Invoicing exception process, SAP workflow and IDOC exceptionsContent Owner for e-invoicing related procedures including responsibility for annual reviewWeb administrator backup and supportWeb Invoicing - Review Daily Duplicate and Possible Duplicate Reports from Imaging and take action as necessary to resolveAnalyze and take action on weekly Aged PO ReportReview rejection and reversal metrics and look for trends. Recommend actions to address trends.BPO Support and AP Retained Activities: Analyze monthly Business Process Outsourcing operational metrics and liaison with BPO counterparts as needed to investigate and remediate root causesPeriodic monitoring of BPO activity for quality metrics not included in operational metrics or Service Level AgreementPoint person for BPO to consult in unusual AP matters not documented in SOPs Primary responsibility for special handling PO invoices delivered directly to AP from business or General Disbursements (i.e. foreign invoice research) Accurately track errors identified and develop targeted action plan to resolveAP GBIP/SAP testingAttend planning meetings to understand script and resource requirementsSupport SAP testing, script execution and quality center documentationDemonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances. Compliance Understand and follow all compliance policies, laws, regulations and The Red Book.Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention periodEnsure all SOx and Operational controls are completed and followed to level required and within agreed timeframe.Integrate compliance into daily activities.Comply with any corrective actions.Cooperate with investigations, monitoring and audits.
+3 years experience in P2P Purchasing Effective team member with ability to work across a diverse and cross-functional work group.Must be flexible and adaptable to changeDemonstrate strong interpersonal, written and oral communication skillsAdvanced Research, analytical and issues resolution skills Must be able to multi-task and work well under pressureDevelop good relationships with various levels of personnel in Lilly’s Financial/Sourcing organization and third party service providersExcellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner. Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.Good time management skills.Proficient with Microsoft Office software (Excel, Word, Power Point etc…)
SAP Experience (including Purchasing modules)Excel data AnalysisCompliance and controls experience an advantageSecond European Language.
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 500 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 35 nationalities, speaking over 27 languages. Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2018 and 2019. This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility will extend our overall capacity to in excess of 1000 employees where Lilly will continue to offer a premium workspace across both buildings, complete with healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more. At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you. Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food.
Region: Europe; Middle East; Africa
Req Id: 50855BR