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Job Information

Lilly P2P Associate Zone 1 in Cork, Ireland

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Key responsibilities for P2P Exception Handling Associate Zone 1

The primary role of the Zone 1, US, CA,PR P2P Exception Handling Associate is to support the accurate and timely processing of P2P invoices (paper based & e-invoices) towards payment as well as support the BPO in their processing of the P2P invoices by trouble-shooting problems/issues with invoices.

  • Be seen as a “go-to” information resource for P2P invoice related queries including providing Tier 2 support for BPO P2P activities

  • Review & drive key metrics as well as communicate to stakeholders to ensure KPIs are being met. This includes analyzing monthly BPO metrics and liaising with BPO counterparts as needed to investigate and remediate root causes.

  • Support global/regional P2P projects with influence on accurate and efficient invoice processing

  • Support the overall P2P Exception Handling team by demonstrating flexibility in providing cover for team members and training of new team members

Personal Attributes (Additional skills)

  • Ability to handle complexity and utilize analytical skills, with attention to detail

  • Ability to effectively prioritize and complete key tasks and deliverables

  • Ability to both actively listen and effectively communicate

  • Ability to work in global team environment and communicate effectively with both internal finance business partners or all levels as well as external Business Process Outsource org team members


  • Experience with SAP P2P Module

  • Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint


  • 2-3 years’ experience in P2P function with knowledge of invoice processing

  • Bachelors Degree (or equivalent work experience)

  • Fluency in English

  • Ability to speak additional languages is a benefit (French, Spanish, Italian, German, Russian)

The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business (Additional Information section in 2XB):


  • Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture

  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner

  • Ensure ownership for all applicable Sox & Operational controls for your area


  • Actively work with the core team members, internal customers/business partners and BPO team members to build effective working relationships


  • Demonstrate excellence in all interactions with our GBS internal customers & business partners

  • Focus on measuring & improving our internal customer’s experience with the GBS

Continuous Improvement

  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture

  • Actively work with the core team members & Global P2P team to drive improvements for processes

Additional Information

*Travel Percentage – Up to 10% international travel may be required

Working hours 13.00 to 21.00 covering US market

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!