Lilly P2P Associate in Cork, Ireland
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 500 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 35 nationalities, speaking over 27 languages.
Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2018 and 2019.
This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility will extend our overall capacity to in excess of 1000 employees where Lilly will continue to offer a premium workspace across both buildings, complete with healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more.
At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you.
Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food.
The role of a P2P Associate – Exception Handling is to provide support to the Invoice Payment function. Having responsibility for Invoice Exception handling support to the BPO for Troubleshoot problems/issues with Invoices. Participate on projects/training related to process improvement or integration as the SME and share best practices across Zone 2 countries and BPO.
Tier 2 support for P2P Answer Center
Tier 2 support for BPO AP activities
Deliver a quality service to all affiliates
Action assigned inquiries (phone, email, instant message) per service level targets.
Mediate between Requisitioner, Buyer, Budget Analyst, and Vendor for exceptions outside normal process for Web Invoicing, EDI, and PO purchases
Issue Resolution for Invoice Upload Process
Override payment terms and expedite per local SOP with appropriate approval documentation
Maximize knowledge on SAP and imaging inquiry capabilities
Maintain and update procedures
Ensure proper training of BPO on all exception analyst activities.
Participate on projects related to process improvement or integration as the exception analyst SME.
Implement process improvements related to exception analyst area.
Ensure exception analyst processes are aligned with global processes unless deviations are necessary for legal or regulatory reasons.
Ensure controls are maintained and in compliance with corporate policies.
Perform as internal SME on direct purchase orders and invoice processing
Build knowledge of SAP logic and structure related to GR/IR reconciliation and provide research and analysis support for GR/IR discrepancies
Build knowledge of SAP Return Delivery Notification processing and understand the interfaces to AP process flows
Perform as internal SME on paper invoicing exception process and imaging workflow
Perform as internal SME on e-Invoicing exception process, SAP workflow and IDOC exceptions
Content Owner for e-invoicing related procedures including responsibility for annual review
Web administrator backup and support
Web Invoicing - Review Daily Duplicate and Possible Duplicate Reports from Imaging and take action as necessary to resolve
Analyze and take action on weekly Aged PO Report
Review rejection and reversal metrics and look for trends. Recommend actions to address trends.
BPO Support and AP Retained Activities:
Analyze monthly Business Process Outsourcing operational metrics and liaison with BPO counterparts as needed to investigate and remediate root causes
Periodic monitoring of BPO activity for quality metrics not included in operational metrics or Service Level Agreement
Point person for BPO to consult in unusual AP matters not documented in SOPs
Primary responsibility for special handling PO invoices delivered directly to AP from business or General Disbursements (i.e. foreign invoice research)
Accurately track errors identified and develop targeted action plan to resolve
AP GBIP/SAP testing
Attend planning meetings to understand script and resource requirements
Support SAP testing, script execution and quality center documentation
Understand and follow all compliance policies, laws, regulations and The Red Book.
Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period
Ensure all SOX and Operational controls are completed and followed to level required and within agreed timeframe.
Integrate compliance into daily activities.
Comply with any corrective actions.
Cooperate with investigations, monitoring and audits.
Minimum Qualification Requirements:
+3 years experience in P2P Purchasing
Effective team member with ability to work across a diverse and cross-functional work group.
Must be flexible and adaptable to change
Demonstrate strong interpersonal, written and oral communication skills
Advanced Research, analytical and issues resolution skills
Must be able to multi-task and work well under pressure
Develop good relationships with various levels of personnel in Lilly’s Financial/Sourcing organization and third party service providers
Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
Good time management skills.
Proficient with Microsoft Office software (Excel, Word, Power Point etc…)
SAP Experience (including Purchasing modules)
Excel data Analysis
Compliance and controls experience an advantage
Second European Language.
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!