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Lilly Senior Analyst / Manager – BPKC – Order to Cash in Cork, Ireland

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About Us

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 1000 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 35 nationalities, speaking over 27 languages.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2022.

This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility will extend our overall capacity to in excess of 1000 employees where Lilly will continue to offer a premium workspace across both buildings, complete with healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more.

At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you.

Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food.

Organization Description:

The mission of the Finance BPKC is to provide technical and business process expertise to the global Order to Cash process. The Finance BPKC is responsible for providing business process and SAP training, consulting, high-level problem resolution, process improvements, innovation, project implementations, and tool and process governance in an effort to leverage the use of SAP and global tools, to make the Order to Cash business processes more innovative, productive, and control-minded.

While this position will perform no IT technical configuration or SAP programming work, configuration knowledge and SAP implementation experience is strongly desirable. The position responsibilities focus on the usability of SAP and connected systems by our GBS Centers, Corporate functions, affiliates, and site personnel.

High-Level Responsibilities:

Project Implementation

Participate in cross-functional projects or large projects within Order to Cash

Participate and implement e-invoicing solutions

Lead small and medium projects within Order to Cash, utilizing project management techniques as appropriate

Support Design and development of business process and technical solutions to the global SAP environment in partnership with information technology and business users

Participate in requirements gathering, design, testing, documentation, and training activities for projects impacting Order to Cash

Provide Order to Cash expertise to other project groups: P2P, GA, Tax, Data groups, etc.

Business Partnering and Innovation

Build relationships with business partners and end-users to grow business process knowledge

Network with external parties to gain knowledge of latest business and technical trends, issues, and opportunities

Leverage global Finance and Supply Chain business and technical experience to propose innovations that improve productivity and controls

Process and Tool Governance

Work with process owners, controllers, Corporate Groups, GBS Center management, and auditors to ensure the system is compliant to all external requirements and internal productivity targets

Prioritize system changes for break/fixes and enhancements in cooperation with the IDS and Data teams.

Identify opportunities to maximize technology usage and benefits within the V&C and SC SAP environment

Utilize data, analytics, and process mining tools and techniques to gain actionable business insights

Consulting and Problem Resolution

Provide initial consulting and problem resolution to end-users related to Order to Cash questions and issues

Resolve business and technical issues impacting global and local processes

Identify and act on incremental innovation opportunities based on consulting requests received

Understand basic master data and its impact on transactional processing and reporting; provide recommendations to issues, break/fixes, projects, and governance rules accordingly

Understand basic SAP role group design and security authorizations; engage security experts as needed to ensure sensitive information is protected

Training Materials and Delivery

Provide Order to Cash business process and SAP training and formal knowledge transfer around key integration points and cross-functional implications of processes.

Share key learning points and system changes to the global Order to Cash community to increase business process knowledge and SAP proficiency.

Ensure training materials and process flows are up-to-date based on latest system and business process changes

Basic Requirements:

An undergraduate degree in Finance, Information Technology, Business, or a related field (or equivalent work experience)

Excellent English written and oral communication skills

A minimum of 2 years of Lilly or industry experience with business process knowledge and experiences in Order to Cash

Strong SAP skills

Additional Preferences:

SAP related project, consulting, problem resolution, or power user experience

Ability to appropriately diagnose SAP and business problems, select or create alternative solutions, and effectively implement the solution

Ability to work independently and as part of a global, virtual, cross-functional team

Ability to cooperate with people at all levels of an organization

A growth mindset and the learning agility to draw upon previous experiences and apply them to new situations

Curiosity to uncover root causes of issues and the drive to correct and prevent them

Action-oriented and persistent to work thru ambiguity

Effective project management skills to manage time, prioritize tasks, and implement mitigating steps to keep projects on schedule to meet deadlines

Multi-lingual a plus

Other Information:

Work shift: Full time, normal work shift

Due to the nature of the global project and support activities, some overtime and/or “off hours” effort is required during peak business times

Some international travel might be required if global circumstances allow

Cork is the primary location for the initial job posting

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.