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Lilly Senior Analyst / Manager - Travel, Europe in Cork, Ireland

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibilities:

The Enterprise Travel and Expense Reporting (ETE) organization delivers travel services globally to Lilly employees, customers, and suppliers/partners ensuring high quality customer service, compliance, and reliability. These services include individual, group & HCP travel, compliance & reporting, and management of our global credit card program.

This role is responsible for Travel Account and Operations Management for Europe, and for identification and implementation of process improvements related to travel requirements.

The Travel Account Manager will serve as a key liaison between our Lilly travelers and our external Travel suppliers, expected to understand the needs of the business for Travel and work with external suppliers to deliver services that moves us closer to creating a best-in-class Travel program in Europe and globally. This individual is accountable for ensuring that our Global Travel Program is compliant with the policies and meets compliance reporting needs. In addition to managing the relationships, this individual is also responsible for managing travel operations, keeping track of financials, delivering key projects, maintaining industry expertise and driving future strategy and initiatives. This position will work closely with partners in Procurement, Global Meetings, IT, Ethics & Compliance, Global Security and Finance as well as with our Travel Management Company (AMEX GBT).

Some of the key responsibilities of the role include:

Compliance Administration:

  • Understand Lilly policies and procedures associated with Employee and Healthcare Professionals (HCP) Travel and Expense.

  • Ensure proper controls are built into the Travel processes.

  • Monitor and audit processes to ensure controls are in place and effective.

  • Liaise with Global Transparency (GT), and Ethics & Compliance (E&C) to ensure compliance with internal and external requirements and policies.

  • Adapt global and local processes, SOPs and job aids to accurately reflect and comply with all changes in processes.

  • Steward the global policies and procedures, ensuring local processes, SOPs and job aids created and maintained by the Affiliates are in accordance to the global requirements.

  • Partner with Ethics and Compliance on periodic review and update of our Travel and Expense Global Procedures.

  • Oversee, track and monitor any and all exceptions to the global procedures for the region.

  • Partner with Global Security to ensure Duty of Care for all our travelers at all times, ensuring appropriate actions are taken by the TMC as needed when natural disasters or an act of violence happens anywhere in the globe affecting the region.

Business Partner Relationship Management:

  • Network and partner with CMS and Procurement regional managers to better understand the needs for travel in the region.

  • Proactively engage with key business partners to share travel data and formulate action plans that meet their goals/targets for spend, consumption and value to the business.

  • Engage with key business partners to influence action plans aligned with our strategy resulting in greater value to the business.

  • Responsible for all business partner communications, conflict resolution and compliance on client deliverables.

  • Ensure business partner issues are dealt with in an efficient manner and escalated appropriately.

  • Foster the relationship between business partners and Preferred suppliers in Europe and globally (if applicable).

  • Partner with Procurement in negotiations of contractual agreements with Travel suppliers.

  • Partner with our Reporting Analyst to capture and report key data to corporate groups including, metrics, trends analysis, scorecard reporting, ETE savings etc.

  • Develop and share executive summaries with key business partners and senior management to track progress of improvements and trends of key metrics.

  • Proactively review area specific data with management of key components to influence the use of the services we offer as a Travel organization to bring greater value to the components and Lilly.

  • Proactively identify opportunities to connect with travelers and leaders on a regular basis to educate them on the value of our program and to drive the value of our organization.

Supplier Relationship Management:

  • Proactively partner with Procurement and act as the business lead in:

  • strategic sourcing process to select travel-related suppliers.

  • negotiations of contractual agreements with Travel suppliers.

  • managing contractual agreements with suppliers including negotiations, statements of work and performance monitoring.

  • Approve change orders and invoices.

  • Manage with data to make well informed decisions and provide clear directions to suppliers, identify and implement improvement opportunities.

  • Interact and partner with other Regional Travel Managers and Global Process Owners (GPO) to improve performance and productivity.

  • Proactively identify, assess, propose and implement best practices, process improvement initiative, technology enhancement and innovation to our travel program.

  • Build strong relationships with preferred vendors (i.e. airlines, hotels, ground transportation, etc.)

  • Act as the business lead on monthly/quarterly performance reviews with suppliers.

  • Ensure agencies are consistently meeting SLAs and other metrics’ targets.

Travel Implementation Oversight and Leadership:

  • Act as the business leader for the deployment of our Travel Management Company and our program to Affiliates in Europe.

  • Act as the liaison between the suppliers and the affiliate for communications, change management, implementation, stabilization and transition into operations.

ETE Operational Excellence:

  • Provide strategic direction that aligns with Lilly’s corporate needs.

  • Ensure close partnership with Travel Management Company to ensure day-to-day operational excellence.

  • Assist Travelers and Affiliate POCs in solving travel related issues with TMC.

  • Manage and be accountable for the budget process (plan, budgets and forecasts) and interact with Travel Director and TMC to ensure compliance to the budget for the region.

  • Effectively participate and influence outcomes of transformational projects.

  • Identify and implement improvements to processes that are more efficient and/or compliant for Travel customers and Lilly leaders.

  • Proactively utilize industry trends and benchmarking to improve our processes.

  • Influence the use of technologies to increase efficiencies and productivity.

  • Subject Matter Expert (SME) for travel and expense policy and process questions, stewarding the exception requests by your Affiliates.

  • Influence, encourage and manage changes to travel processes as the industries change

ETE Strategy:

  • Proactively interact with leaders of travel organizations in other Pharmaceutical companies in Europe and large corporations to identify and replicate best practices.

  • Benchmark and bring best practices and ideas for innovation into our program, sharing them with team members when attending industry-related conferences.

  • Manage projects to implement best in class practices at the local, regional and/or global level.

  • Develop and implement strategic and tactical programs to consolidate and integrate the Travel program regionally and globally.

  • Understand the unique requirements of your Affiliates while stewarding the global design and be able to articulate such requirements as they impact the standardization and centralization of our processes.

  • Constantly strive for continuous improvement in all aspects of Travel.

Basic Qualifications:

  • Bachelor’s Degree

  • Fluent in English

  • 3 to 5 years or more in Travel strategy and/or operations, Supplier Relationship Management

Additional Skills/Preferences:

  • Familiarity/previous experience with Supplier Relationship Management/ Corporate Travel management

  • Experience working with virtual teams across geographies

  • Ability to work independently, working well without direct supervision; but appropriately manages upward

  • Demonstrated leadership and ability to influence peers, management, and business partners across all levels and functions of the company

  • Ability to manage for results

  • Strong communication skills, with ability to communicate at all levels

  • Strong problem-solving skills, and ability to develop and apply creative solutions

  • Demonstrated critical thinking; ability to think broadly and strategically

  • Strong conflict management skills. Must be comfortable saying “NO” to inappropriate behavior (policy or process violation)

  • Interest and ability to hold employees at all levels accountable for compliance to processes and policies

  • Enjoy communicating processes and policies to internal customers

  • High learning agility. Must be productive in a flexible and constantly changing environment

  • Must enjoy working with and leading a team of people toward the achievement of results

  • Experience with Procurement, Meetings, and global implementations

  • Ability to develop and implement strategy across people, processes and tools

  • Strong project management skills, with ability to manage multiple projects

  • Proven initiative to prioritize deliverables, make decisions in a fast paced and complex environment, and deliver results

  • Strong organizational and time management skills

  • Proven ability to develop and deliver training

  • Ability to model and exemplify teamwork to ensure success of business

  • Demonstrated knowledge of corporate policies and procedures related to travel (including HCP and external parties)

  • Strong attention to detail to enable driving to key requirements and implementation decisions

  • Advanced knowledge of transparency reporting obligations, and understanding of evolving transparency landscape

  • Experience working with affiliates

Additional Information:

  • Position is based in Cork GBS. The role will include some periodic travel to the US and internationally (up to 10-15% of the time).

  • Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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