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Job Information

Lilly Analyst IT-Global Digital Operations in Indianapolis, Indiana

47342BR

Responsibilities:

The Business Unit IT Global Shared Services organization is accountable for crafting, developing and supporting commercial or customer engagement services and capabilities that span multiple Business Units, functions, geographies and digital channels. The areas supported by the Business Unit IT Global Shared Services includes: Global Customer Operations, Global Medical Affairs, Global PRA, Global Market Research, Global Patient Outcomes & Real World Evidence, Next Generation Customer Engagement (NGCE), Enterprise HealthCare Provider Engagement as well as the regional Marketing Operations, Commercial Operations, Multichannel Customer Engagement Hubs and PRA organizations.

As a Cloud Developer, you will primarily be accountable for the development of the standards, procedures, and systems required in delivering our mass e-mail communication via the Salesforce Marketing Cloud platform and related systems pertaining to NGCE, as well as exploring other proof of value platforms in the global digital marketing operations space that will enable IT and Marketing to continue to drive efficiencies and new capabilities. You will have the opportunity to provide digital marketers the ability to monitor and improve the effectiveness of their campaigns across platforms, while continuing to drive our marketing cloud and consent management programs. This role will additionally explore the enablement of new capabilities within our existing platforms and the operationalization of those capabilities.

In this role, you will have the following responsibilities:

  • Continuously improving the capabilities and services provided by the Global Digital Marketing Ops team and Salesforce Marketing Cloud platform

  • Act as the Technical Subject Matter Expert for our digital marketing capabilities, specifically focusing on the adoption and rollout of Salesforce Marketing Cloud and its modules

  • Understand business requirements and effectively translate business needs and process into technical terms, and vice versa

  • Provide digital marketers with the tools to monitor and improve the effectiveness of their communication strategies and content

  • Own the definition and gathering of requirements and proposes changes to existing services and capabilities

  • Provide business subject matter expertise to technical resources

  • Provide technical oversight and supplier management for third party support suppliers

  • Partner closely with global and regional business partners to capture, collaborate and innovate on prioritized requirements to the global framework, tools and services

  • Act as an Execution Lead to drive new capabilities and improvements within the platform

  • Provide global oversight where necessary

This position reports to the Manager IT – Global Digital Marketing within the Business Unit IT Global Shares Services organization.

Req ID:

47342BR

Additional Skills/Preferences:

  • Strong technical background in the digital marketing applications space

  • Thirst for innovation and finding new ways to deliver an excellent customer experience more efficiently

  • Ability to analyze and develop IT standard methodologies while influencing regulatory boundaries

  • Ability to balance multiple projects and changes at a time

  • Strong Team and interpersonal skills

  • Excellent written and verbal communication skills

  • Experience in a highly virtual, global organization

  • Ability to partner cross-functionally and work across various affiliates and regions

  • Demonstrated ability to deliver complex projects and programs

  • Global project implementation experience

  • Knowledge and/or understanding of solution delivery methodologies like Waterfall, Agile Scrum, Agile Feature-Driven Development.

  • Ability to analyze technical work and align it to appropriate development methodologies

  • Good organizational skills and the ability to work across multiple teams and geographies

  • Knowledge and expertise of Sales & Marketing technologies

  • Experience with working with Software as a Service platforms and vendors

Additional Information:

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Workplace Arrangement:

Local

Title:

Cloud Developer

Job Category:

Information Technology

Basic Qualifications:

  • Bachelor’s degree

  • 1+ year(s) technical experience with Salesforce Marketing Cloud

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Company Overview:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

City:

Indianapolis

Country:

USA

State / Province:

Indiana

Region:

North America

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