Lilly Analyst-IT in Indianapolis, Indiana



As the Service Delivery Lead, you will be focused on the full lifecycle of Human Resources applications from requirements gathering to software development, including deployment and support.

In this role, you will ensure IT functional services, operations and projects are delivered with quality, on time and on budget to meet life cycle management and/or specified business outcomes supporting Human Resources area. You will work with the Human Resources IT Manager and may include the following responsibilities:

  • Service management (includes metrics/performance/vendor performance review)

  • Problem management processes/follow-ups with vendors

  • Release/Lifecycle management planning/coordination/execution – more of a need in Zone 2 and outside of SAP

  • Quality items – CAPA / collaborate with executing vendors

  • Coordinate assessments (i.e. Information Security related items, other architectural road map assessments/data gathering)

  • Potentially own and maintain a dashboard of small projects/incremental changes for management monitoring/review/reporting

  • System Custodian of OUS applications (this triggers the following activities):

  • Owner of related CAPA actions (ARR, Periodic Review, Validation documentation review, BCP testing...), owner of related KAs, related security groups etc...

  • POC/owner for related enhancements (in partnership with BPA), incidents management, service and change requests management, service level analysis, LCM.

  • CI owner

  • POC for affiliates for the above activities

  • Custodian of app dedicated servers

  • Primary point of contact for IT support for relevant apps including interaction with vendors and global teams

  • IT POC for internal/external audits

  • New business cases/projects involvement:

  • POC for requesting affiliates/functions

  • Help preparation of cost-benefit and return-on-investment analysis to aid in decision

  • Computer System Validation for global and local systems

  • BI for the whole project once approved (lead the development, integration, test and deployment)

  • Evaluate user requests, and use technical and process knowledge to resolve underlying true business needs

  • Work on project teams, be dedicated in partnering with key business SMEs and focusing their engagement on tasks critical to their knowledge

  • Understands business requirements and effectively translates business needs and process into technical terms, and vice versa, facilitate business requirements specifications gathering, according to standard templates.

Req ID:


Additional Skills/Preferences:

  • To be successful in this role, you will need the ability to work & support business partners, management, peers located in both US and OUS to achieve results

  • Demonstrated ability to develop requirements and translate into technical design, consistently and significantly influence peers and leadership, and triage issues and advance appropriately

Additional Information:

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Location Details:



IT Service Delivery Lead

Job Category:

Information Technology

Basic Qualifications:

  • Bachelor's Degree in Computer Science or related field.

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Company Overview:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.





State / Province:



North America