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Lilly Associate - Contract Management - CMA in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Brand Description:

This role provides operational and analytical support to the process of providing discounted pricing to contract and government customers as well as discounts and rebates to Group Purchasing Organizations (GPOs). The Chargeback and GPO Associate works within the US Affiliate’s Contract Administration team (part of Lilly Value and Access) and reports to the Associate Director of Contract Administration for the Chargebacks team.

In order to perform this role, the Chargeback and GPO Associate must be able to combine the ability to understand and influence the contracting dimensions of Lilly Value and Access (LVA) with the quantitative abilities and attention to detail required to analyze trends and generate complex payments. This associate will be challenged to use multiple data sources to verify individual payments, evaluate broader trends, drive Contract Administration’s response to the increasingly complex business dynamics, and identify additional opportunities of value creation or maintenance in Contract Administration.

Analytical skills, attention to detail, customer service orientation and strong communication skills are critical in developing and maintaining strong relationships with both internal and external customers. The ideal candidate is self-motivated and stress tolerant, with demonstrated skills in collaboration/teamwork, influence, compliance, judgment, time management, solving problems and building trust.

The associate must have strong analytical and critical thinking skills and be proficient in the use of analytical tools to ensure contracts are performing as expected, identify sources of fluctuations, and resolve issues as needed.

Key Characteristics:

Strong analytical and critical thinking skillset, continuous improvement, confident in challenging the status quo, champion of change, customer focused, cross functional delivery of results, proven ability to work across multiple teams (including external customers), high attention to detail, thrives in both operational environments and in exploring less defined opportunities, intellectually curious.

Key Objectives/Deliverables:

Process daily chargeback payments to wholesalers; manage assigned workload in payment system. Identify, research and resolve errors as appropriate. Deliver accurate and on-time GPO admin fee and rebate payments. Proactively monitor and investigate purchasing trends and analytics. Leverage a data rich environment to explore additional opportunities to detect duplicate discounts and support business initiatives. Continuously seek opportunities to improve Lilly’s people, systems and processes. Identify, test, measure, codify and share key learnings by following predefined processes, identifying opportunities and implementing improvements with a goal of improving efficiencies and customer equity. Ad-Hoc Projects and other duties as assigned.

Minimum Requirements:

  • Flexibility in responding to changing business needs and willingness to challenge conventional thinking.

  • Ability to prioritize competing tasks and responsibilities.

  • Demonstrated proactive problem solving and strong analytical skills.

  • Strong written and verbal communication skills.

  • Comfortable with ambiguity and making decisions with limited information.

Educational Requirements:

  • Bachelor's Degree, preferably an analytical degree that emphasizes critical thinking and problem solving (e.g., Business, Engineering, Finance, Marketing, Mathematics, IT

Additional Skills / Requirements:

  • 2+ years of pricing, reimbursement, and access experience

  • Strong understanding of commercial and public payer customers and the healthcare ecosystem

  • Experience leading cross-functional projects that impact multiple brands and stakeholders

  • Ability to influence across teams and effectively drive decision-making

  • Ability to “simplify the complex” and communicate the essence to broad set of stakeholders

Travel: less than 10%

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

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As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).