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Lilly Associate Director-Administrative Services Center in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.


The Administrative Services Center enhances value for our business partners by developing and delivering effective and efficient administrative processes and solutions. The ASC organization works to develop solutions to provide a more efficient, consistent and value-added experience for business partners.

The Associate Director, ASC will provide supervision, professional development and coaching to a team of approximately 25-30 administrative assistants who comprise the ASC team supporting assigned Business Partners. The Associate Director must understand key business processes in order to proactively assign work, balance workloads, ensure adherence to deadlines, enable shared learning, identify and address process improvements, and continuously improve productivity, service and quality. Through collaboration with the ASC leadership team, the Associate Director will ensure consistent implementation and service level delivery across the company. Additionally, the Associate Director will lead ad hoc projects to drive continuous improvement across the ASC operations or advance the ASC strategy.

Key Responsibilities/Deliverables:

  • Ensure proper staffing, training, performance management, people development, and coaching

  • Partner with other Associate Directors and Sr. Director in the organization to define and deliver metrics that will help measure the quality of the services provided by the team

  • Manage a budget for the organization in partnership with the Sr. Director.

  • Understand and influence the business areas and key business processes, in order to establish the right consistent standards and expectations across all teams that align with the needs of the business and administrative professionals

  • Identify process improvements and continuously improve productivity, service and quality

  • Manage transparent communications across the ASC and throughout the company as needed relative to administrative support

  • Develop strong business relationships with business partners to obtain/maintain in-depth knowledge of needs, share the ASC strategy, represent those needs to the ASC Lead Team and translate them into service solutions.

  • Direct and balance workloads, and manage a reliable system of backup and overflow support.

  • Provide direction and coaching to ensure execution with quality and integrity; ensure collaboration, support, and consistent execution across administrative roles.

  • Establish consistent baseline performance standards and expectations that align with the needs of various functional work groups.

  • Identify and solve a range of organizational and operational problems and technical challenges, as well as forecast future business planning needs.

  • Lead and support projects to establish common, efficient, and effective administrative services processes and standards and advance the strategy of the Administrative Service Center.

  • Understand any business unit/functional data, document systems and controls and ensure implementation and adherence.

  • Streamline administrative processes and seek opportunities to leverage technology and other tools to improve team and individual productivity.

Basic Qualifications

  • Bachelor’s degree

  • Minimum 3 years of leadership or HR experience, preferably with demonstrated performance management, development, engagement and capacity planning experience.

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Skills/Preferences

  • Previous supervisory experience.

  • Extensive Microsoft Excel, Word, Power-point knowledge and experience. Proficiency with IT systems.

  • Leadership: Demonstrated ownership of improvement projects; recognized for influencing direction for the success of the outcome.

  • Operational excellence: Demonstrated ability to perform in a service organization, consistently meeting requirements and using data systems effectively.

  • Demonstrated knowledge of key HR processes.

  • Prior administrative assistant experience.

  • Demonstrated experience working across functional/geographical boundaries effectively in order to achieve business outcomes.

  • Strong communication skills (oral and written).

  • Adaptability/Learning Agility: Ability to adapt quickly to complex situations, learn while doing, and navigate through an ambiguity effectively.

  • Influence: Ability to influence people at different levels of the organization, to accept operations and workforce administration needs and constraints.

  • Customer focused, business partnership and teamwork mentality

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).