Lilly Associate-Learning & Development-FDE in Indianapolis, Indiana
Position Brand Description:
The Associate Consultant, Learning and Development, will lead the design, development and implementation of launch brand projects for Customer Support Programs, Next Level agent and Consumer Marketing training solutions and collaborate with multiple teams and seven key affiliates for the implementation of each program.
This position will report through the Lilly Marketing Institute within Global Marketing Capability organization and will interface directly with global and affiliate brand, Consumer Marketing and CSP/PSP personnel.
The Global Marketing Capability organization includes many teams, each focused on improving the customer experience through their unique efforts and expertise.
Key Objectives/Deliverables for CSP training:
Lead and Consult
Collaborate with global and affiliate brand and consumer teams and vendors to scope, plan and customize the CSP training program for affiliate of first launch for new brands and indications.
Ensure deliverables are high quality, meet brand expectations and follow adult learning and instructional design principles.
Ensure global approval (Medical, Legal, and Regulatory) prior to training implementation.
Integrate brand resources and the desired patient experience into each solution through partnership with the brand team and vendor.
Plan, coordinate and oversee train-the-trainer programs for each program (US and OUS).
Sustain and Manage
Contract with vendors and monitor the quality of learning solutions to ensure brand expectations are met.
Oversee project budget.
Monitor and consistently communicate project status to key business partners.
Anticipate and resolve project issues; escalate as appropriate.
Enhance and Maintain
Establish next level training modules for experienced Customer Care Center agents.
Consult on the creation of ongoing practice materials and scenarios for use by brands and affiliates in partnership with the contracted vendor.
Conduct after action reviews for each implementation
Masters of Science
Experience in Adult education, Instructional Systems Technology, or closely related field.
Experience supporting a Marketing function
Excellent project management skills.
Proven experience managing vendors
Highly organized with the ability to prioritize in a changing environment
Effectively solves problems and takes appropriate action
Respects and leverages the expertise and work experience of others in a way that encourages collaboration, innovation and commitment to common vision
Makes necessary trade offs in order to maintain focus on accomplishing the goal
Decides and acts promptly, using good judgment and anticipates and removes obstacles that get in the way of progress
Applies innovative methods and creative approaches to solutions
This position is not permanent. It is for a fixed duration of 6-8 months with potential to extend annually for up to 4 years.
Minimal travel (OUS or US) may be required
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Associate-Learning & Development-Fixed Duration Employment
Bachelor of Science Degree
5 years demonstrated experience in learning and development, including experience in instructional design, analysis, and evaluation of learning solutions.
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
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