Lilly Associate-Learning/Dev Program in Indianapolis, Indiana
Are you seeking a career that makes a difference in the world? Do you value integrity, excellence and respect for people? Are you a good communicator with strong collaborating skills and a passion for customer service? If so, we have a role for you in our Global Manufacturing and Quality Learning and Development organization.
As a Learning and Development Programs Associate, you will support a designated area/business function and have the following responsibilities:
Creation, coordination, and implementation of learning solutions, as well as training and learning projects identified as fulfilling the learning capability and competency gaps.
Program quality management, target audience identification, and instructor identification as needed. Additional responsibilities include:
Monitor process, progress, results, and designs feedback loops into their work against measured goals.
Anticipate and adjust for problems and roadblocks, collaborate with Lilly’s Global Learning Services and learning services supplier, and integrate new business processes where necessary for learning portfolio success.
Successful quality delivery of projects through the Lilly learning services supplier business process.
Additionally, you will provide support to ensure personnel is capable and complete required qualifications, fulfilling compliance requirements and continually growing their contribution to the business.
L&D Portfolio Management
Identify, analyze, and select solutions regarding performance gaps.
Define requirements for personnel qualification and ensure implementation and ongoing maintenance.
Create, revise, and implement training and related documents, ensuring all documents are well written, usable/executable, and aligned with Corporate and Local policies and procedures.
Facilitate the review/approval process (including meetings) required to review, reconcile and resolve document issues. Ensure appropriate linkages with Supervisor, business area/function L&D governance for portfolio management.
Evaluate effectiveness of existing and planned learning interventions and share with Supervisor.
Evaluate human errors in business units and determine appropriate human error reduction interventions.
Collaborate/participate in Network/Functional initiatives as identified by Supervisor.
Secure and sustain business sponsorship and define ongoing ownership for new/revised materials.
Monitor learning budget for projects
Create initial project charters with defined scope documents and statements of work, appropriately using Lilly’s learning services supplier for outsourced work to achieve Lilly business objectives.
Create, review and handle execution of implementation plan(s), ensuring effective coordination with personnel who create and revise business area/function SOPs and other documents.
Participate on project teams; lead assigned projects.
Monitor and communicate program/portfolio status to key business partners.
Anticipate and resolve project/program issues; escalating as appropriate.
Handle the portfolio of projects to ensure the on-time, on-budget creation of deliverables that meet quality standards, follow instructional design principles, are approved by appropriate personnel, and meet the needs of business.
Drive quality standards through review of project documents, design, deliverables, final learning content and evaluation data.
Keep abreast of the breadth of learning solutions to guide business partners to the most effective learning methods, solutions and outcomes.
Benchmark cross functionally within Lilly as appropriate, seeking sharing and replication opportunities.
Establish a strong relationship with Supplier and Lilly Service Manger to align on portfolio of projects and services and ensure seamless quality of deliverables.
Conduct usability testing as required.
Share business metrics, interpretations, and solutions with Supervisor, business partners/process teams.
Participate regularly in area/function project and process teams.
Analyze/understand the assigned business area/function, including business goals, job titles and descriptions, key duties, and responsibilities.
Monitor client satisfaction of learning program implementation. Share results with Supervisor and make recommendations.
Surface improvement opportunities for existing training.
Consult across the assigned business area/function and the Lilly learning community to ensure training plans align with business plan, strategic direction, and compliance and ethics.
Partner with supplier to communicate project and program status, collaborate on development of evaluation plans to measure the practical effectiveness of learning.
Curriculum Architecture and Assignment
Identify target audience for specific learning intervention.
Create and maintain duty-aligned curricula with business partners and support curricula owners in the business.
Partner with Global Learning Services and/or learning services supplier for the effective and timely implementation of learning interventions, considering change impact on current population of (trained) learners and future/new learners.
Ensure accuracy and appropriateness of target audience definitions for courses in the Learning Management System (LMS).
Troubleshoot curriculum architecture and assignment issues in collaboration with supplier and Global Learning Services as needed.
Implement centrally-developed process improvements in local business area/function.
- Ensure internal instructor/facilitator qualification process is executed.
Experience working in a GMP-regulated environment.
Experience in technical writing.
Program/project management skills.
Experience with learning & development business processes.
Proven ability to establish strong business relationships.
Ability in communication, conflict resolution and managing complexity.
Ability and willingness to challenge business partners regarding ways to use learning interventions to most effectively meet business requirements.
Ability to work independently and in a team environment.
Experience using learning management software and learning request tools such as SuccessFactors and ServiceNow, and performing detailed data analysis and troubleshooting.
Experience in business area/function as well as knowledge of companion tools used to execute broader business processes (such as CAPA tools/TrackWise, document repositories/Regulus).
Experience in supplier oversight.
Ability to effectively partner outside functional area.
Ability to navigate complex, matrix-based organizations.
Strong organizational skills
Demonstrated ability to coach others.
M.S. degree in Instructional Systems Technology, Performance Technology, Adult Learning, or related experience/education.
Human Performance Improvement (HPI) Certification.
Travel may be required (0-10%).
8-hour days – Monday – Friday on site is required. Work outside of standard hours may be needed.
Applicant will work in various areas within a manufacturing site.
Allergens are likely in the manufacturing environment.
Mobility requirements and exposure to allergens should be considered when applying for this position.
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
We strive to make life better and to be leaders in diversity and inclusion, clinical research, corporate responsibility and employee benefits. For more than 140 years, we have received recognition from several distinguished organizations for our efforts. Here are some of our 2019 honors:
Catalyst Award, for our innovative Employee Journeys and People Strategy
Corporate Knights, Global 100 Most Sustainable Corporations in the World
Ethisphere, World's Most Ethical Companies
Forbes, America's Best Employers for Diversity
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