Lilly Associate-Medical Information FDE in Indianapolis, Indiana
Anticipating customer questions and providing answers at the first customer touchpoint is a key objective for the Global Medical Information organization and all Business Units. Global Medical Information (GMI) plays an integral role in driving medical launch strategy through creation of answers to unsolicited requests from customers (consumers, health care professionals, and payers) and through collection and analysis of customer insights.
The GMI Associate is responsible for implementing and maintaining a global strategy for products that have already launched major indications within pivotal geographic regions. The GMI Associate may also help to deliver a portfolio of global medical information deliverables at product launch. The GMI Associate will continuously strive to improve the customer experience at first customer touchpoint (including call center, digital, and field-based medical support) utilizing existing and emerging technologies to deliver innovative solutionsThis job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.
Responsibilities include, but are not limited to:
Managing successful relationships within compound and cross-functional teams. The Associate may work across regions and geographies, as well as with alliance partners and vendors to ensure quality deliverables.
Managing a global portfolio of medical information responses (including but not limited to medical letters, FAQs, slide kits, literature searches, publications, webpages, etc) according to appropriate procedures.
Responding to unsolicited verbal and written medical information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner.
Meeting or exceeding customer satisfaction objectives.
Utilizing customer insights to drive the medical information strategy.
Incorporating a multi-channel content strategy to deliver medical information to customers within their preferred channel for a specific compound or set of compounds, depending on lifecycle.
Participating in ongoing comprehensive product/disease area training to affiliate and call center partners serving as the medical information expert within area of responsibility.
Providing staffing support and expertise at the Medical Information booth at scientific congresses.
Providing coaching on specific deliverables and/or processes and participate in transformational initiatives.
Demonstrated mastery of written English and professional verbal skills in English.
Demonstrated project-, time-, and self-management skills.
Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups.
Ability to assimilate and communicate large volumes of medical information in an unbiased manner.
Ability to conduct literature search and review to represent the appropriate threshold of evidence when responding to customers.
Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc)
Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint and templates).
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Highly motivated and able to operate independently with minimal oversight
Excellent relationship building skills when working cross-functionally
Establishes strong relationships with affiliate partners
Attention to detail and ability to deliver content strategy implementation plans
Highly motivated to learn new processes with a quality mindset
Master's degree or PhD in endocrine therapeutic area
There is limited travel required, approximately 10-20%, and may include international travel.
A writing exercise is required as part of the candidate evaluation process. Additional writing samples may be requested.
An oral presentation may be included as part of the candidate evaluation process.
This position is not permanent. It is for a fixed duration of two years with potential to extend annually for up to 4 years.
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Associate Consultant-Medical Information Fixed Duration Employment
Bachelor's degree in the healthcare profession with at least 2 years of pharmaceutical industry experience
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
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