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Lilly Counsel - Consumer/Customer Operations in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibilities :

Lilly is seeking an attorney with advertising law experience, preferably in the life sciences industry, to support Lilly’s centralized commercial and consumer operations, as we seek to modernize the way we interact with patients and HCP customers in an increasingly digital world. This attorney will work closely with the Sr. Director, Assistant General Counsel Commercial/Consumer Operations to shape Lilly USA LLC’s transformation efforts. Specifically, this attorney will be a strategic business partner to the Consumer Experience Hub (CEH) and Global Commercial Services (GCS) as Lilly continues its journey to be a more data-driven, customer-centric organization. This role requires an attorney with significant experience working with marketing and advertising teams and media arrangements, in both traditional advertising channel and innovative digital spaces. This attorney should have legal expertise in applicable law pertaining to marketing, advertising, and branding. This attorney will need to counsel the teams on various legal matters including, but not limited to, FDA labeling and advertising requirements, the Anti-kickback Statute and its safe harbors, the False Claims Act, antitrust law, unfair competition law, consumer protection, data rights and privacy, FTC Regulations and Guidelines, marketing and advertising law, commercial law, and business transactions. The position will report to the Sr. Director, Assistant General Counsel Commercial/Consumer Operations.

Specific activities may include the following:

  • Assisting the Sr. Director, Assistant General Counsel Commercial/Consumer Operations in supporting Lilly USA LLC’s central capabilities, providing legal counsel to the Commercial Operations and Consumer organizations.

  • Serving as day-to-day strategic business and legal advisor to the Commercial Operations and Consumer organizations, including support of the following:

  • Data Optimal Utilization Guidance (DOUG) Governance Committee

  • Customer Support Program Review Board (CSPRB)

  • Lilly USA LLC sponsorships and promotional partnerships

  • Development of policies, procedures and playbooks for new initiatives across CEH and GCS

  • Omnichannel/MarTech design (medical and marketing)

  • Digital and social media platforms

  • Customer Support Programs and Patient Support Programs

  • Field reimbursement team

  • Providing end to end counsel to Lilly USA’s Media Team in deploying new media strategies, tactics and programs. Work with cross-functional colleagues (including regulatory and ethics and compliance) to develop playbooks formalizing enterprise guidance for new media initiatives and campaigns.

  • Providing guidance and support as GCS develops tools and capabilities to advance omnichannel engagements, use of data analytics to drive organizational decisions, content intelligence, and modernization of sales and marketing competencies.

  • Advising on patient support and other programs consistent with healthcare fraud and abuse laws.

  • Coordinating with privacy and data security teams to ensure compliance with internal policies as well as external laws and regulations

  • Coordinating with copyright, trademark and IP counsel to ensure appropriate and consistent application of legal requirements

Basic Qualifications:

  • Juris Doctor degree from accredited school

  • Current license to practice law in at least one of the fifty states; eligible to be admitted to the bar in Indiana

  • A minimum of 5 years of relevant legal experience either practicing as a member of a law firm or government agency in a relevant area of law, in house at a pharmaceutical or biotechnology company’s law department, or a combination

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences:

  • Working knowledge and understanding of pharmaceutical marketing laws and regulations as generally practiced by innovative, multinational pharmaceutical manufacturers

  • Expertise in media law or experience counseling in the advertising, digital and social media arena

  • Day-to-day experience negotiating and drafting commercial agreements, preferably in the area of media sales and promotion/marketing partnerships

  • Practical experience with digital technology, social media, and streaming products

  • Experience working with sophisticated parties in the media and advertising space

  • Familiarity with data analytics and business intelligence processes

  • Familiarity with privacy, data protection and consumer protection laws

  • Demonstrated ability to advance strategies and tactics

  • Demonstrated ability to advise on complex commercial agreements

  • Strong organizational skills and ability to manage multiple priorities in a fast-paced and evolving environment

  • Strong analytical skills and ability to craft innovation solutions to complex issues, focusing on simplicity and practicality

  • Ability to drive integrated solutions by partnering with cross functional colleagues in a highly matrixed organization

  • Demonstrated learning agility

  • Demonstrated leadership and effectiveness in working with senior leadership

  • Highly motivated and collaborative partner with strong interpersonal skills and the ability to work effectively with team members, other lawyers, and members of management across all levels of the company

  • Good judgment and a meticulous level of attention to detail

  • Excellent written and verbal communication skills with an ability to influence others at all levels of the company

  • Demonstrated commitment to expand knowledge and adapt to a changing environment

Additional Information :

  • Some travel required (US and limited international).

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company. If you would like to request an accommodation for medical or religious reasons, you may do so at

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!