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Lilly Customer Support Training Apprentice in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview:

The Lilly Professional Apprenticeship Program is a 12-month intensive fixed duration (FDE) professional development program during which the apprentice receives a combination of formal training, on-the-job learning, and mentoring in a key functional area to be equipped to compete for a Lilly position after successful completion of the apprenticeship.

Responsibility Statement

Lilly is seeking a CSP Training Apprentice who shares our passion for making life better for people around the world. The Lilly Patient Service (LPS) team engages with a variety of customer support programs. Through dedicated call centers, these programs assist patients with items such as reimbursement services, and ongoing support/adherence. In this role, you will develop foundational training delivery knowledge. You will also have exposure to business and functional areas such as, CSP operations and customer support program management. With coaching and feedback, Lilly will provide you the ability to further your growth as a professional within the organization.

Key Responsibilities:

  • Partner with LPS, brand teams, and vendors to scope, plan and customize the CSP training program.

  • Develop understanding ofthecall center work.

  • Develop understanding ofcustomer support management teams.

  • Partner with LPS, brand teams and vendors to scope, plan and customize the CSP training program for Hubs.

  • Compliantly develop and/or revise high quality content (CSP, Quality, and Training) that meets LPS and partner expectations.

  • Schedule and facilitate live trainings.

  • Communicate project status to key business partners.

  • Identify performance gaps and opportunities for upskilling.

  • Assist in creatingsystem updates that impact end users.

  • Collaborate with LPS quality and vendor management to ensuretraining content is aligned with standard operating procedures (SOPs).

Basic Qualifications:

  • HS Diploma or Equivalent and 3 or more years of related or professional experience. Proven experience with Microsoft Office Products (Outlook, Word, Excel, PowerPoint)

  • Completion of Post Offer Exam or Completion of Work Simulation if applicable

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences:

  • At least 1 year of college and/or associate degree in a related field.

  • Learning agility and self-management skills

  • Training experience(delivery or content development)

  • Excellent interpersonal and networking skills

  • Effective written and verbal communication skills

  • Ability to work well in a team environment

  • Strong organizing/multi-tasking skills and attention to detail

  • Strong research and analytical skills

  • Call center background

Additional Information:

  • This position is not permanent. It is for a fixed term position up to a maximum of 4 years.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!

#WeAreLilly

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