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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Description:

This role is part of the Global MES CoE Team whose purpose is to deliver and support Manufacturing Execution Systems through Rockwell Automation solutions (presently Global PMX, and in short terms Pharma Suite), to enable Pharma Manufacturing sites to deliver world class performance. This position leads a group of dedicated global contractors and focuses on the following key elements:

• Partner with Sites on support of MES operations

• Partner with Rockwell Automation (the Vendor) on issues resolution

• Understand priority of the sites in terms of severity and criticality of the support process

• Ensure value from MES applications through their availability and reliability

• Coordinate with other Global IDS teams to ensure continuity of operations

• Monitor the support process metrics

• Support Periodic Review process

• Organization of PMX installations and MES environments upgrade and patching

• Lead emergency releases and their validation

Key Objectives/Deliverables

• Operational / Support activities of PMX

• Facilitates Incidents resolution and root cause analysis in case of critical issues

• Escalates critical Incidents to Lilly Management

• Escalates and follow-ups critical Incidents with the Vendor

• Stabilization of new sites/new versions of PMX

• Creates installation plans with sites and the vendor

• Prepares the stabilization phase and makes sure that necessary level of support is in place

• Organizes and leads updates during stabilization phase

• Team Service Level review

• Review regularly the Incidents assigned to the team

• Makes sure Incidents are documented according to the applicable SOP

• Reviews support metrics with the vendor, in case take appropriate actions

• Responsible of Global PMX installations

• Responsible of various documents: SOP, IVI, IR, installation test scripts that drive installations

• Manages PMX installation roadmap

• Coordinates the upgrades with the site representative and the vendor

• Pharma Suite support

• Collaborates with MQuEST leadership for design and implementation of Pharma Suite support structure and processes

• Progressively takes the leadership of Pharma Suite support

• Overlaps PMX activity (progressively declining) with Pharma Suite (progressively replacing PMX)

Basic Qualifications:

• College Degree, or equivalent working experience

• Fluent English written and spoken

• Good knowledge of Global PMX systems, particularly DPN and PPN versions

• Good knowledge of Lilly IDS ecosystem and IDS Infrastructure components at Pharma sites

• Deep knowledge of the pharmaceutical processes and GMP

• Significant experience in working for Pharma sites, in particular projects and support activity

• Significant experience in global projects in M&Q IDS area, preferably MES

• Experience in Computer System Validation process

• Good communication skills, ability to quickly establish professional relationships in a global environment, ability to lead a team of people

Additional Information:

• Attitude for collaboration with dispersed and virtual teams in a multicultural environment

• Proactivity and leadership in dealing with complex project, attention to details

• Willingness to rely on project plans and respect the related deadlines

• Willingness to work in a fast-paced environment

• Creative and “out of the box” thinking; seek for innovations

• Position must be in Indianapolis, Puerto Rico, RTP, Alcobendas, Sesto, Fegersheim, or Suzhou

• Full time day shift position

• As this position serves a global organization, off hours and weekend work is expected

• Availability to travel to Pharma plants (US, Europe, China) is required (about 10% of time)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

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As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

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