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Lilly IT Analyst Apprentice - Technical Pathways in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we serve a great purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

The Technical Pathway Program is an 18-24-month intensive fixed duration (FDE) professional development program during which the apprentice receives a combination of formal training, on-the-job learning, and mentoring in a key functional area to be equipped to compete for a Lilly position after successful completion of the apprenticeship.

This position will serve as an IT Analyst Apprentice for the Information and Digital Solutions (IDS) across various business functions.

As a Lilly IT Analyst Apprentice, you will:

• Take on a project based on your interests

• Understand your business area and anticipate future needs

• Respond to customer requirements using your business and technical knowledge

• Propose solutions and influence business decisions

• Manage your own priorities and allocation of time to meet deadlines

Key Responsibilities

  • Ensure systems consistently meet high-quality pharma quality standards

  • Assist with testing and validation documentation for IT Manufacturing, Development, and Research, potentially including laboratory computer devices

  • Managing “Service Now” tickets queue of incidents and requests as needed

  • Basic troubleshooting of computer systems and software applications

  • Performing other technical duties and projects as assigned

  • Build relationships with key Business Partners and Technical Leads to understand test scripts and work to update as necessary

  • Work with vendors to find solutions for any failures or barriers

Basic Qualifications

  • High School Graduate/GED

  • Two-year technical degree OR equivalent Information Technology (IT) experience

  • Understanding of computer systems development lifecycle from development to support

  • Fundamental knowledge of computer systems, Windows Operating Systems, integrated technologies, and cybersecurity

Additional Skills/Preferences

  • At least one year of technical support experience

  • Demonstrate problem-solving service skills with a team focus

  • Strong follow-through and communication skills with customers

  • Good interpersonal and effective verbal, and written skills

  • Ability to multi-task, juggle short deadlines, and manage priorities

  • Expected to pay close attention to details

  • Collaborate with internal and external stakeholders

  • Ability to work independently or within a group

  • Adhere to all training, safety, and environmental guidelines that promote compliance in all areas

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).


At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!