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Lilly IT Service Delivery Associate in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview:

The Medicines Development Unit plays a critical role in progressing the Lilly pipeline and driving the delivery of medicines from the time molecules leave the scientific research environment through product launch. Medicines Development IDS (MD IDS) is responsible for establishing the information management and technologies to enable the future capabilities of MDU, for delivery of solutions to meet approved information management and technology initiatives, and for the stability of the current solutions to meet evolving business needs. Within MD IDS, Global Patient Safety (GPS) IDS helps speed innovation to patients by ensuring drug safety through the delivery of sound benefit-risk science that ultimately enables the right treatment to the right patient at the right time.

This role within the Global Patient Safety Service Delivery team is focused on providing innovative safety solutions to improve the lives of patients and maintain the highest level of compliance. This role will serve as the primary point of contact to support key technologies that leverage machine learning, automation, analytics, and cloud. If you are someone who has a blend of technical and soft skills and is open to wide-ranging responsibilities—this role will be a great fit for you!


The job tasks listed below outline the scope of the position. The application of these tasks may vary, based upon current and evolving business needs.

Service Management

  • Maintain application uptime/performance and lead a support team in resolving critical incidents or problems as necessary.

  • Development – Translate the design elements (configuration/development and data integration) from the business requirements and provide these to developers, or product vendors. Participate in coding, configuration, and development activities periodically.

  • Testing – Ensure system testing methods are appropriate, coordinated, and comprehensive to decrease the probability of unexpected system issues or inability to optimize the systems’ use to maximize business benefit.

  • Deployment –Contribute to the successful plan and execution of the deployment of the project or system changes, which includes support for training, business adoption, implementation, and stabilization activities.

  • ITIL processes – Strong understanding and ability to implement/maintain IT best practices (e.g. ITIL) for service management processes.

Technology Implementation

  • Execute and lead technical development/build activities; set technical direction; support software integration and data integration activities.

  • Ensure proper technical and business requirements have been appropriately defined for each project and are consistent with local and global requirements and best practices.

  • Analyze and communicate project status to multiple audiences, including all levels of management.

Business Consultation

  • Build effective relationships with business areas using business and systems analysis skills to determine key business needs and influence technology solutions specifically related to business processes.

  • Evaluate proposed project ideas/software changes through technical impact analysis and estimated business value to influence decision making.

  • Document business requirements and effectively communicate them to software vendors, developers, and testers, in a way that is understandable and complete to achieve business and project objectives.

  • Influence the execution of projects in collaboration with vendors, business partners, team, and management.

  • Use standardized processes for requirements definition, analysis, design, construct, and test activities.

Basic Requirements:

  • Bachelor’s degree in Information Management, Business, Computer Science or related technical field

  • 2 years of experience with software development life cycle, spanning the lifecycle from project initiation to deployment, support, and retirement

  • Experience with Amazon Web Services (Cloud formation, Lambdas, Glue, RDS) and implementation of those services in a regulated (GxP) environment

  • Experience with development and analysis languages such as PL/SQL, Python, Java, RESTFul Web Services

Additional Preferences:

  • Demonstrated ability to broadly influence business and IDS leaders across the organization

  • Experience with HP ALM, GitHub, Slack, JIRA

  • Familiarity with Software Quality Assurance methods and techniques

  • Experience with Agile SCRUM, Critical Chain, and ITIL methodologies

  • Experience leading teams

Addition Information:

  • The position is located at Lilly Corporate Center in Indianapolis, IN

  • Travel may be required periodically

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company. If you would like to request an accommodation for medical or religious reasons, you may do so at

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!