Lilly Product Operations Analyst in Indianapolis, Indiana
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Technology continues to transform every aspect of society, including healthcare. Lilly envisions digital capabilities as an extension of our medicines, not just a marketing tactic. We, as consumers, have come to expect digital experiences to augment and support our experiences with medicines – especially to help reduce the burden of coping and managing through chronic disease for us, our loved ones and health care providers. Hence, Lilly’s Digital Health team is committed to exploring how the next generation therapeutic ecosystems, connected solutions, and data analytics can transform the customer (patients, health care providers and payers) experience, demonstrate value, and most importantly – improve patient outcomes.
The Digital Health Product Operations Analyst engages in the day-to-day production support of Digital Health products including mobile applications and web portals. This role completes Tier 2 and 3 support activities including hands-on triage activities, incident response, monitoring, problem management, and resolution and contributes to knowledge base article creation, and root cause analyses. This role will work with a wide range of technologies related to cloud, web and mobile platforms.
Digital Health support activities for Tier 2 and 3 product support, including incident triage, and resolution.
Develop code to resolve patient product issues and enhance product monitoring.
Monitor software product performance and cybersecurity using Splunk and other automated script, logging and analytics tools.
Contribute to the application knowledge base.
Suggest and implement changes to support processes, including creating Standard Operating Procedures, technical instructions, and training as needed.
Create, maintain and provide metrics around support activities.
Bachelor’s or Associate's degree in Computer Science or other related IT/ development discipline.
Technical curiosity and experience.
Qualified candidates must be legally authorized for employment in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
Experience in developing and/or supporting Software as a Medical Device (SaMD) solutions.
Hands-on experience with supporting applications hosted in AWS or mobile application development and monitoring.
ITIL, DevOps, architecture, or product support experience.
Experience with AWS, PostgreSQL or SQL-like languages, GitHub, ServiceNow, Okta, Azure, Contentful, Google Firebase, MuleSoft.
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).