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Lilly SAP Business Integrator - Quality Management in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview:

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.


The ERP Services IDS organization is responsible to provide support and advancement of enterprise grade solutions that power the operations of Eli Lilly. The SAP Supply Chain, Manufacturing and Quality SAP Business Integrator Quality Management role is primarily responsible for collaborating with our quality business partners, influencing business processes, tools and operating models within the technical solution and business area. The role is required to work across various teams and business process; and assisting the business shape the future using technology and information in new ways. This position will report to the Information and Digital Services Global Services Organization, SAP Supply Chain Management group.

  • Lead, manage and participate in day to day operations, enhancements and projects. This includes understanding business impact, quantifying resources, and evaluating/recommending technical options.

  • Interact and collaborate with global, regional and local Business Partners as appropriate, in order to better understand the business and its priorities, and represent their requirements within SAP

  • Partner with the business in assessing and defining requirements and drive the development of business cases and system solutions.

  • Identify and ensure delivery of knowledge transfer needs between IT and our business partners

  • Promote process improvements to drive business process optimization

  • Influence partner organizations to manage and prioritize incidents, system changes and projects

  • Partner and manage third party providers to accomplish delivery of day to day operations, enhancements and projects. This includes: service level management, resource evaluations, escalations of system issues and oversight of the change management processes.

  • Work directly with business to research, troubleshoot, and lead resolution for issues

  • Effectively prioritize and escalate issues

  • Continuously improve the operations of the SAP SCM team

  • Responsible for delivering solutions on time, on budget and in a quality and compliant manner

Basic Requirements:

  • Bachelor’s Degree in Computer Science, Management Information Systems or related field

  • 2+ years development, configuration, or support experience in SAP ECC quality management module

Additional Preferences:

  • Strong learning agility

  • Strong verbal and written communications skills with high attention to detail

  • Pharmaceutical or healthcare industry experience

  • Demonstrated ability to work in a dynamic, constantly evolving environment

  • Manage and prioritize competing priorities and manage communications with stakeholders

  • Proactive mindset that can solve issues and involve stakeholders as needed

  • Experience engaging with business stakeholders directly, in some cases from different countries

  • Ability to understand business requirements and effectively translate business needs and process into technical terms, and vice versa.

  • Experience working across multiple customer groups

Additional Information:

  • Position is located in Indianapolis, Indiana

  • Travel may be required in the future up to 10% of the time

  • Full time day shift position. Occasional off hours and weekend work is expected as this position serves a global organization

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company. If you would like to request an accommodation for medical or religious reasons, you may do so at

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!