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Lilly ServiceNow Security Architect in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.


Workforce Productivity Services enables our partners to be productive and empowered through the delivery of our innovative technology, robust and consistent customer service. The ServiceNow Security Architect is a technical leader who understands the platform and interdependencies of the modules, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions, with the right security standards are delivered. Overall, the ServiceNow Security Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced experience and knowledge of ServiceNow security, as well as alignment to the long term vision of enterprise solutions.

Key Objectives/Deliverables

Engage with enterprise architects, Information Security, the Lilly ServiceNow team, cross functional IT partners, and vendors to enhance the ServiceNow capabilities, security model and deliver new functionality.

This is achieved through the following responsibilities:

  • Technical proficiency and governance of the ServiceNow platform, along with thought leadership and counsel to the Platform Owner

  • Partner with business teams, Enterprise Architects, ServiceNow Technical Leads and IT to ensure compliance and governance with enterprise architecture and security standards

  • Managing and maintaining current ServiceNow security strategy, security plan and detailed view, while leading the design and implementation of new and improved solutions

  • Ensure that the principle of least privilege is applied for the ServiceNow solution

  • Ensure the platform adheres to Lilly’s documented security controls

  • Manage and oversee security awareness training

  • Ensure the documentation and execution of processes for security reviews and audits

  • Align the ServiceNow capabilities to business strategy and ServiceNow Roadmap

  • Proven ability to lead the Platform Team in implementation of the technical approach for best practices, policies, and procedures for design and development for the platform applications, security and integrations

  • Provides and ensures effective impact analysis of platform changes, with consistency and conformance to Standard Operating Procedures for architecture, security, data, integrations and processes

  • Stays current on ServiceNow products, security and applicable integrated technologies

  • Functional knowledge of IT infrastructure

  • Applied knowledge of ITIL v3

  • Functional or Applied knowledge of NIST Cyber Security Framework

  • Contributes to governance processes

Basic Qualifications:

  • Bachelor’s Degree and 7 years of experience in IT

  • 5+ years experience of the software development life cycle, spanning the entire lifecycle from project initiation to deployment, support, and retirement

  • Experience of the ServiceNow apps/components, System Admin skills and knowledge of industry standards for security

  • Security and Data Integration experience

Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences:

  • ServiceNow Certification

  • Awareness of additional technologies to facilitate the integration needs with other platforms and cloud services

  • Strong verbal and written communications, along with the ability to articulate the ideas and recommendations to management, architects and cross-functional teams

  • A high learning agility and problem solving skills, to understand the current state and provide technical expertise to advance the design and project deliverables

  • Maintaining the appropriate awareness of ever-changing business needs, technical changes and vendor/supplier relationships and services

  • Demonstrate the ability to influence and consult (providing options with pros, cons and risks) when solving business processes and/or technical problems during project delivery

  • Ability to work in a dynamic environment, where needs and priorities can change, with compressed deadlines

  • Mentor others by sharing skills, expertise and best practices

  • Demonstrated ability to analyze, anticipate, and resolve complex issues (technical, operational, or business-related) through sound problem-solving skills.

  • Motivation to educate self and others

  • Proven ability to build relationships internally and externally

  • Demonstrated ability to drive cross-functional interactions

  • Depth and breadth of expertise with security, integrations with external systems and data management

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company. If you would like to request an accommodation for medical or religious reasons, you may do so at

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!