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Lilly Travel Manager - Europe in Little Island, Ireland

Job Category:


Type of Employment:

Full-Time Employment - FTE


This role is responsible for Travel Account and Operations Management for Europe, and for identification and implementation of process improvements related to travel requirements.

The Travel Account Manager will serve as a key liaison between our Lilly travelers and our external Travel suppliers, expected to understand the needs of the business for Travel and work with external suppliers to deliver services that moves us closer to creating a best-in-class Travel program in Europe and globally. This individual is accountable for ensuring that our Global Travel Program is compliant with the policies and meets compliance reporting needs. In addition to managing the relationships, this individual is also responsible for managing travel operations, keeping track of financials, delivering key projects, maintaining industry expertise and driving future strategy and initiatives. This position will work closely with partners in Procurement, Global Meetings, IT, Ethics & Compliance, Global Security and Finance as well as with our Travel Management Company (CWT).

Some of the key responsibilities of the role include:

Compliance Administration:

  • Understand Lilly policies and procedures associated with Employee and Healthcare Professionals (HCP) Travel and Expense.

  • Ensure proper controls are built into the Travel processes.

  • Monitor and audit processes to ensure controls are in place and effective.

  • Liaise with Global Transparency (GT), and Ethics & Compliance (E&C) to ensure compliance with internal and external requirements and policies.

  • Adapt global and local processes, SOPs and job aids to accurately reflect and comply with all changes in processes.

  • Steward the global policies and procedures, ensuring local processes, SOPs and job aids created and maintained by the Affiliates are in accordance to the global requirements.

  • Partner with Ethics and Compliance on periodic review and update of our Travel and Expense Global Procedures.

  • Oversee, track and monitor any and all exceptions to the global procedures for the region.

  • Partner with Global Security to ensure Duty of Care for all our travelers at all times, ensuring appropriate actions are taken by the TMC as needed when natural disasters or an act of violence happens anywhere in the globe affecting the region.

Business Partner Relationship Management:

  • Network and partner with CMS and Procurement regional managers to better understand the needs for travel in the region.

  • Proactively engage with key business partners to share travel data and formulate action plans that meet their goals/targets for spend, consumption and value to the business.

  • Engage with key business partners to influence action plans aligned with our strategy resulting in greater value to the business.

  • Responsible for all business partner communications, conflict resolution and compliance on client deliverables.

  • Ensure business partner issues are dealt with in an efficient manner and escalated appropriately.

  • Foster the relationship between business partners and Preferred suppliers in Europe and globally (if applicable).

  • Partner with Procurement in negotiations of contractual agreements with Travel suppliers.

  • Partner with our Reporting Analyst to capture and report key data to corporate groups including, metrics, trends analysis, scorecard reporting, ETE savings etc.

  • Develop and share executive summaries with key business partners and senior management to track progress of improvements and trends of key metrics.

  • Proactively review area specific data with management .of key components to influence the use of the services we offer as a Travel organization to bring greater value to the components and Lilly.

  • Proactively identify opportunities to connect with travelers and leaders on a regular basis to educate them on the value of our program and to drive the value of our organization.

Supplier Relationship Management:

  • Proactively partner with Procurement and act as the business lead in:

  • strategic sourcing process to select travel-related suppliers.

  • negotiations of contractual agreements with Travel suppliers.

  • managing contractual agreements with suppliers including negotiations, statements of work and performance monitoring.

  • Approve change orders and invoices.

  • Manage with data to make well informed decisions and provide clear directions to suppliers, identify and implement improvement opportunities.

  • Interact and partner with other Regional Travel Managers and Global Process Owners (GPO) to improve performance and productivity.

  • Proactively identify, assess, propose and implement best practices, process improvement initiative, technology enhancement and innovation to our travel program.

  • Build strong relationships with preferred vendors (i.e. airlines, hotels, ground transportation, etc.)

  • Act as the business lead on monthly/quarterly performance reviews with suppliers.

  • Ensure agencies are consistently meeting SLAs and other metrics’ targets.

Travel Implementation Oversight and Leadership:

  • Act as the business leader for the deployment of our Travel Meetings Company and our program to Affiliates in Europe.

  • Act as the liaison between the suppliers and the affiliate for communications, change management, implementation, stabilization and transition into operations.

ETE Operational Excellence:

  • Provide strategic direction that aligns with Lilly’s corporate needs.

  • Ensure close partnership with Travel Management Company to ensure day-to-day operational excellence.

  • Assist TMC in solving travel-related issues with regional Affiliates.

  • Manage and be accountable for the budget process (plan, budgets and forecasts) and interact with Travel Director and TMC to ensure compliance to the budget for the region.

  • Effectively participate and influence outcomes of transformational projects.

  • Identify and implement improvements to processes that are more efficient and/or compliant for Travel customers and Lilly leaders.

  • Proactively utilize industry trends and benchmarking to improve our processes.

  • Influence the use of technologies to increase efficiencies and productivity.

  • Subject Matter Expert (SME) for travel and expense policy and process questions, stewarding the exception requests by your Affiliates.

  • Influence, encourage and manage changes to travel processes as the industries change

ETE Strategy:

  • Proactively interact with leaders of travel organizations in other Pharmaceutical companies in Europe and large corporations to identify and replicate best practices.

  • Benchmark and bring best practices and ideas for innovation into our program, sharing them with team members when attending industry-related conferences.

  • Manage projects to implement best in class practices at the local, regional and/or global level.

  • Develop and implement strategic and tactical programs to consolidate and integrate the Travel program regionally and globally.

  • Understand the unique requirements of your Affiliates while stewarding the global design and be able to articulate such requirements as they impact the standardization and centralization of our processes.

  • Constantly strive for continuous improvement in all aspects of Travel.

Basic Qualificiations:

  • Bachelor’s Degree

Additional Skills/Preferences:

  • Fluent in English

  • 3 to 5 years or more in Travel strategy and/or operations, Supplier Relationship Management

Additional Skills/Preferences:

  • Familiarity/previous experience with Supplier Relationship Management

  • Experience working with virtual teams across geographies

  • Ability to work independently, working well without direct supervision; but appropriately manages upward

Additional Information:

Company Overview:

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 750 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 44 nationalities.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business. And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information ,Procurement, Trial Capabilities and more to come on stream across 2019 and 2020.

The Enterprise Travel and Expense Reporting (ETE) organization delivers travel services globally to Lilly employees, customers, and suppliers/partners ensuring high quality customer service, compliance, and reliability. These services include individual, group & HCP travel, compliance & reporting, and management of our global credit card program.

Posted Date:


Region: Europe; Middle East; Africa

City: Little Island

State: Cork

Country: Ireland

Location Details: Little Island

Req Id: 54907BR