Lilly Jobs

Job Information

Lilly Customer Relationship Manager Retail 2° in MEX City, Mexico

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

As customer relationship manager you will lead the execution of the commercial strategy for retail market through wholesalers and integrated pharmacy chains, innovation with integrity is a key success factor in the commercial area, this role is key to support business plan targets of the affiliate and support the success of new launches.

Key responsibilities

  • Lead business and operational results through negotiation, strategic analysis and people management

  • Meet distribution strategy with business needs & compliance

  • Provide strategic guidance from the channel to the business (Sales, marketing and finance).

  • Effectively communicate ideas and influence others to accomplish challenging goals, towards sustainable business results

  • Maintain a solid relationship with our customers to ensure KPI's in range from distributors in the market, such as service level to the customers, product availability in the market and avoid overstocks (O2C process) through positive influence and robust negotiation leverage

  • Lead commercial and access strategies within the channel, from a risk and finance perspective (Audit, Revenue recognition & reimbursements)

  • Comply with FRAP, SOX and internal compliance and legal requirements.

  • Broad-based administrative support experience to comply with policies and procedures.


  • Bachelor´s Degree in Business Administration, Marketing, Engineering, Finance or similar.

  • Advanced English.

  • Experience in negotiation and strategic analysis (Desirable)

  • SAP and power BI knowledge (desirable)

Professional skills

  • Results & People Oriented

  • Strategic thinking

  • Resilience while working under constant pressure

  • Demonstrated ability to manage multiple projects and tasks simultaneously

  • Positive negotiation

  • Strong leadership and influence at all levels of organization

  • Solid communication skills

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.


At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!