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Lilly Customer Service Apprentice in MEX City, Mexico

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Title: Customer Service Apprentice

Area: GBS México Eli Lilly

Report To: Order Management Mgr

Location: Mexico City, Mexico

About us:

Here at Lilly, we are focused on our common purpose to make life better for people around the world. Team Lilly keeps us focused on our common purpose, while defining the culture of our organization, the experiences we create and the way we work together to deliver results. Whether here in Mexico, one of the most important regions in LATAM hub, or our corporate headquarters in Indianapolis, each team member plays a critical role in ensuring we deliver on that purpose

Mexico´s Global Business Solutions (GBS) was established in 2012 to provide shared financial services in the areas of: Order to Cash, Purchase to Pay and General Accounting. The organization has to offer a valuable experience to our business partners in LATAM.

At GBS, it’s not just about what we do today, but how we can, innovate and accelerate for present and future operations.

Above all, it’s about being part of an open, welcoming, and inclusive culture, one that is further enhanced by the dedication of our committees – Employee Engagement, Embracing Growth and Business Experience.

Purpose of the position:

The Lilly Mexico – GBS team is an exciting and fulfilling place, where we work hard to change lives for patients while supporting and encouraging each other to be and bring our best. Lilly is a place you can grow and lead, innovate, connect with coworkers who care about you and find meaning in the work you do. Join us

Position's description

Provide service and compliance-based solutions to internal and external customers and accurate sales order processing, coordinate delivery order with local service provider (LSP) and maintain good relationship with internal and external customers through effective communications and relationship. Inventory management and reporting.

Key Responsibilities

• Responsible for order processing via different tools (e-mail and system).

• Create debit a credit memo.

• Coordinate delivery orders with local service provider and generate billing in the system.

• Provide daily operational support for stakeholders.

• Work in a team to achieve organizational goals.

• Responsible for preparing monthly reports to ensure the complexion of Lilly policies.

• Conduct root cause analysis and heavily involved in process improvement plan.

•Analyze and develop KPI´S for the customer service team.

Key skills/competencies


Strong communication skills

Attention to detail


Problem solving

Analytical skills

Proactive approach

Self- driven

Willing to learn

Flexible and adaptable to different environments

Customer focus

Interaction with other employees Crossfunctional teams with other American Latin affiliates

Interaction with Third Parties Customer Service team, Customer Service Manager, Order Management Senior Manager

Language (% English) 90%

Required Knowledge (Specific / Technical)

Bachelor's degrees

International Business, International Affairs, Commerce, Accountancy, Finances

Required Semester < 5th semester of bachelor

Required Experience NON

Travel: 0 % Time Travel 0%

Start Date End Date Until graduation date

Area (Short name) Customer Service

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.


At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!