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Lilly Process Improvement Associate - Supply Chain in Ontario, Canada

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Location: Head Office

Fixed-Term: 4 years

This role is determined to be a flexible worker, where on-site presence in the Toronto office is expected to be 4-12 days per month, as determined by your manager and business needs.

Organization Overview:

This role will be responsible for leading process improvement initiatives, including developing, designing, and standardizing processes relating to Supply Chain and Order to Cash for a major pharmaceutical company. This role will collaborate closely with the Supply Chain/ O2C Operations, Finance, and Accounting teams to drive process improvement and efficiencies, and maintain an effective control environment.


Key Priorities

  • Together with Supply Chain and Order to Cash management and analysts, identify areas in need of process improvement or stabilization and lead any required remediation action plans

  • Drive standardization, process optimization, and complexity reduction

  • Apply best practices and innovative concepts into the process and system design/requirements

  • Ensure processes and process designs are fully documented and accessible to all stakeholders, and that any required process training is implemented via SuccessFactors (or other e-learning platforms)

  • Advise on business requirements for technology solutions and enhancements to increase efficiency and ensure scalability.

  • Identify critical processes which require cross-training

  • Train end-users

  • Serve as a critical backup to ensure continuity in Supply Chain and Order to Cash operations.

  • Special projects across Supply Chain and Order to Cash functions

Basic Requirements:


  • Proactive, innovative;

  • Self-motivated with critical attention to detail, deadlines and reporting;

  • Easily manage complexity and can work comfortably within an uncertain environment;

  • Analytical mindset, strongly process driven;

  • Ability to listen and integrate ideas from diverse views, create partnerships, and collaborate with others while maintaining individual responsibility;

  • Learning agility


  • 5+ years of process improvement experience driving organizational change and optimization

  • Experience in the pharmaceutical industry

  • Demonstrated success in implementing technology solutions

  • Proven results in use and deployment of continuous improvement methodologies (Six Sigma, Lean)


  • Excellent understanding of processes and controls in and around the Supply Chain and Order to Cash

  • Good working knowledge of SAP (SCM, SD, FICO) and integration with other systems (EDI)

  • Strong Microsoft Excel skills

  • Strong data analysis and problem-solving skills

  • Ability to be decisive, make recommendations and influence outcomes

  • Ability to architect solutions that range from simple to complex

  • Excellent English verbal and written skills


  • B.A or B.S in Business, Technology, Manufacturing Engineering, Operations Management, or related field

Additional Skills/Preferences:

  • Six Sigma Green Belt certification or equivalent

  • Supply Chain Certification (APICS or equivalent)

  • Macro, VBA, Python knowledge

  • Fluency in French

Additional Information:

• Shift information M-F 9-5 PM EST

• Position location: Hybrid

• This position is not permanent. It is for a fixed-term position up to a maximum of 4 years.

All new employees are required to be fully vaccinated against COVID-19 as a condition of being hired by Lilly as described Lilly’s Covid-19 Vaccination Policy. The requirement to be vaccinated is inclusive of any approved boosters, should they be deemed necessary in the future. Deadlines for boosters will be communicated through an updated policy as needed.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.