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Lilly Senior Specialist - Business Integrity in Ontario, Canada

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibility Statement:

The Business Integrity Office (BIO) is the primary team responsible for fulfilling contracts and service agreements for Healthcare Professionals and Healthcare Professional organizations, fulfilling payment requests, expense reimbursement compliance and assuring final archiving and audit readiness of all related documentation.

The primary role of the Business Integrity Office Associate is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

Key Responsibilities:

Contract and Payment Request Fulfillment (60%)

HCP Contracts

  • Provide excellent customer experiences to both internal business partners and external Healthcare Professionals (HCPs) through the end-to-end coordination & execution of the contracting process. This includes the pre-contracting data collection and management for HCPs

  • Execute contracts and service agreements for HCPs: Assesses requests against compliance requirements, prioritize based on event date, track payments to HCPs – including annual maximums

  • Ensure contracts are compliant with applicable internal and external procedures. Prepare compliance documentation for completeness and accuracy

  • Assess and document Fair Market Value payment rates

  • Liaise with Finance to maintain current customer files for payment preferences.

  • Investigate HCP payment processing queries or discrepancies

  • Work directly accounts payable and within SAP to ensure accurate and timely payments to HCPs

  • Receive and archive contract related documents, communications, and approvals

  • Maintain electronic documentation – ensure audit readiness

Independent Meetings

  • Receive and review all applications for sponsorship of independent meetings and activities for compliance with policy, ensure appropriate archiving of relevant documentation

  • Liaise with external applicants as required

  • Collaborate with managers to seek required approvals

  • Create contracts and processes payments to Healthcare Organizations (HCOs)

  • Ensure appropriate archiving of relevant documentation

Manage BIO Phone Line and Email (10%)

  • Be recognized as the “go-to” information resource for HCP and HCO contracting and payment queries both from external HCP’s and internal business partners

  • Assist field staff and external customers with questions and concerns and be recognized as the key resource regarding Lilly’s contract/service agreement process, the status of requests, platform/system issues, payment queries, issue resolution etc.

  • Receive and process documentation and documentation received via email or fax.

Database Management (10%)

  • Comprehensive knowledge of the BIO collaboration platform; independently makes changes to site or works with IT on the design and implementation of upgrades/improvements.

  • Accurately maintains BIO database site after each task completion.

Other (20%)

  • Ability to work in Excel, create pivot tables to run metrics reports from BIO collab site/platform to provide periodic departmental updates, as well as updates to business units and other partners.

  • Create and manage inter-company charge backs.

  • Recognize and solve any BIO issues that may arise with minimal supervision; lead local troubleshooting.

  • Lead bi-weekly team meetings, identify BIO issues

  • Challenge the status quo and suggest improvements to simplify and improve processes

  • Anticipate and respond to customer requirements through HCP and business partner feedback

  • Lead new projects, such as re-writing/editing relevant procedures, updating documents on the BIO site, or other process improvements.

  • Manage office workload during peaks and staffing shortages.


  • Make decisions within BIO procedures and policies that impact team activities, such as:

  • Audit Readiness - Major corporate focus due to magnitude of consequences of poor program implementation;

  • Timelines met to avoid compliance infractions;

  • Manages accurate payments for customers: Dollar amount (FMV), taxes applied, vendor, address, service performed;

  • Ensures proper selection of correct legal language for contracts.

  • Complete all tasks on time and within the procedures under minimal supervision.

  • Protect Lilly-customer relationship while simultaneously implementing a difficult compliance program and meeting high expectations regarding payment promptness and accuracy.


  • Minimum College Diploma

  • Bilingual (English/French) preferred

  • Demonstrated experience in Medium to Large Organization, pharmaceutical experience an asset

  • 2+ years customer facing experience with excellent communications & compliance skills.

  • Legal/Contracting/Compliance support experience an advantage

  • Ability to communicate verbal and written communication professionally/tactfully with internal and external customers

  • Organized, detail oriented, ability to identify priorities/multi-task

  • Computer literacy - experience with Word, Excel, SharePoint, SAP, Adobe Sign

  • Strong Teamwork

Head office role –This role is determined to be a flexible worker, where on-site presence in the Toronto office is expected to be 4-12 days per month, as determined by your manager and business needs.

All new employees are required to be fully vaccinated against COVID-19 as a condition of being hired by Lilly as described Lilly’s Covid-19 Vaccination Policy. The requirement to be vaccinated is inclusive of any approved boosters, should they be deemed necessary in the future. Deadlines for boosters will be communicated through an updated policy as needed.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.


At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!